Migration Specialist

The role

We believe a great creator experience begins with onboarding. For a lot of creators, migration is their first real experience with Kit, and it shapes how they feel about us from here on out. Creator success is our success, so we care just as much about how a migration feels to the creator as we do about how it’s completed technically.

We’re looking for 1-2 Migration Specialists to work with our Implementations Team to migrate new Kit customers onto our platform.

This is a part-time contract position ideal for someone who loves the tech side of email marketing and enjoys diving into the complexities of integrations and discovering what’s possible with Kit.

If you have a knack for breaking down the details with customers and collaborating to help them make informed decisions, we encourage you to apply.

Your support system

You’ll report to KC Procter and collaborate closely with our Implementations Team, including the Migration Admins and other Migration Specialists, as well as Customer Support.

What you'll do

• First Week: Dive into our onboarding curriculum in Notion and learn about Kit’s product ecosystem. Get access to key tools: Arrows, Slack, HubSpot, and other key tools. Review standard migration SOPs and reference docs.

• Within the First Month: Take ownership of your first solo migrations — CSV imports, form/landing page rebuilds, and automation recreation for a standard-complexity account.

What will S.E.T. you up for success

Skills

• Working knowledge of Kit's platform: Visual Automation builder, forms/landing pages, tagging, sequences, and API v4 basics

• CSV data handling and subscriber/tag mapping across source platforms

• Deliverability fundamentals — domain authentication, send history review, warm-up planning

• Clear written and verbal communication with creators, including comfort on Zoom/Loom for walkthroughs

• Familiarity with multiple ESP platforms (Kajabi, Beehiiv, ActiveCampaign, Flodesk, Substack, GoHighLevel, Klaviyo, Mailchimp, or Infusionsoft/Keap)

• Comfort working async and asynchronously across a project portal (Arrows), Slack, email

Experiences

• Prior experience with email marketing platform migrations or technical onboarding

• Experience managing multiple concurrent client projects with individual timelines

• Background supporting technically complex accounts (multiple integrations, custom automations, large lists)

• Experience working directly with creators or small businesses on customer-facing technical work

• Comfort with project-based/contract work and invoicing

Traits

• Proactive communicator — flags unresponsive creators, at-risk timelines, and scope creep early rather than waiting to be asked

• Detail-oriented — catches mapping errors and scope gaps before they become customer-facing problems

• Comfortable with ambiguity across different tech stacks and account complexity levels

• Empathetic but maintains professional boundaries with creators — holds deadlines and process while staying warm

• Reliable and self-managing, since this is project-based work without close day-to-day supervision

What won't set you up for success

• Needing heavy day-to-day oversight to manage a caseload of concurrent, differently-paced projects

• Discomfort setting and holding deadlines with non-technical or unresponsive customers

• Rigid attachment to one platform's way of doing things — every migration source stack is a little different

• Treating deliverability or QA as optional steps rather than core parts of the deliverable

• Inconsistent availability — since pay is tied to completed milestones, unpredictable bandwidth affects both the contractor and the team's coverage

• Losing sight of the bigger picture — for a lot of creators, migration is their first real experience with Kit, and it shapes how they feel about us from here on out. Creator success is our success, so we care just as much about how a migration feels to the creator as we do about whether it's technically complete

Working hours and location

100% remote, project-based. We work with creators from all over the world, but our team is online mostly during East Coast business hours.

Compensation

This is a part-time, six-month contractor position. Migrations are compensated based on projects completed; the average migration pays between $150 - $800, depending on the scope and complexity of the project, including:

• Forms and Landing Pages

• Visual Automations and Sequences

• Email Templates

• Integrations

• Warm-up plans