Medical Assistant (MA) - Virtual Clinic

Why Workit: Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Their programs are based in harm reduction, offering licensed clinicians, FDA-approved medication, online recovery groups, community support, interactive therapeutic courses, and care for co-existing conditions. Their patient-centered telemedicine model improves clinical outcomes and eliminates barriers to treatment, making long-term recovery accessible without disrupting daily lives.

Workit Health is expanding its team as its impact and coverage areas continue to grow. Team members are dedicated and passionate about their mission of making exceptional, judgment-free care for addiction more accessible. They believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. They are looking for driven and compassionate individuals who share this goal.

Schedule: 4x10 hours, 8:00 AM - 6:30 PM EST (Tuesday off).

Job Summary:

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in the app to address medical questions, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care. They go above and beyond to provide a world-class experience for members throughout their care at Workit Health. The dedication of team members reflects the mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low-barrier care, and patient-centered support.

Core Responsibilities:

• Communicating and providing support to members over chat, email, and phone using exceptional customer service.
• Relaying member needs to providers.
• Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.
• Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
• Learning and maintaining knowledge of the EHR, product, and communication platforms.
• Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.
• Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.
• Consistently demonstrating empathy, compassion, and professionalism in all interactions with members, colleagues, and leadership.
• Adhering to schedule start and end times.
• Facilitate video drug screens and determine drug screen results while maintaining a professional and judgment-free demeanor.
• Support and communicate with members as they navigate their drug screening needs and requirements.
• Educate members on how to navigate Workit Health’s drug screening options and troubleshoot any barriers.
• Perform care management outreach to improve member engagement in required care plan activities and reduce barriers to care.

Qualifications:

• A National Medical Assistant Certification is required.
• Passion for providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
• Strong analytical ability.
• One or more years of healthcare experience and knowledge of medical terminology is preferred.
• Comfortable asking for support, help, and guidance as needed.
• Experience in substance use disorder treatment and/or behavioral health care is a plus.