Marketplace & Ecommerce Coordinator

The role of E-Commerce Specialist involves managing and enhancing clients' online stores and marketplace presence across platforms like Shopify, Amazon, eBay, Lazada, and others. Below are the core responsibilities:

Marketplace & Store Management

• Oversee daily e-commerce operations across Shopify and multiple marketplaces.
• Maintain accurate product listings, pricing, and inventory.
• Monitor marketplace compliance and resolve listing or policy issues to ensure accounts remain in good standing.
• Ensure the Shopify store is fully functional, updated, and optimized for conversions.

Order & Customer Management

• Process and track customer orders across all platforms.
• Coordinate with logistics and suppliers to ensure timely and accurate delivery.
• Handle customer inquiries, returns, and issues professionally to maintain high satisfaction.

Marketing & Growth Support

• Support marketing initiatives including campaigns, SEO-optimized content, and promotions.
• Manage and coordinate influencer and affiliate marketing activities.
• Assist in improving the digital customer journey and overall store performance.

Data & Performance Analysis

• Analyze sales trends, customer behavior, and marketplace performance.
• Recommend improvements to listings, pricing, marketing, and user experience.
• Prepare regular reports and collaborate with cross-functional teams (marketing, design, logistics, IT).

Requirements

• A Bachelor’s degree in Business, Marketing, Ecommerce, or a related field is required.
• 3+ years of proven experience managing e-commerce operations across Shopify and major marketplaces (Amazon, eBay, Lazada, etc.).
• Strong knowledge of order management, online merchandising, and e-commerce best practices, including SEO for e-commerce and conversion optimization.
• Experience in supporting end-to-end marketing campaigns, content creation, and enhancing digital customer journeys.
• High proficiency in Shopify (including Shopify 2.0), marketplace seller dashboards, and third-party integrations.
• Skilled in using data analytics tools, reporting dashboards, and Microsoft Office Suite to track performance and make data-driven decisions.
• Excellent problem-solving, organizational, and communication skills with a keen eye for detail and accuracy.
• Ability to multitask and prioritize effectively in a fast-paced, deadline-driven environment.
• Knowledge of digital marketing channels (Google Ads, Facebook Ads, email automation) is highly advantageous.
• Demonstrated ability to collaborate across departments (marketing, logistics, design, and IT) to deliver results-driven e-commerce solutions.

Highly Advantageous:

• Familiarity with digital marketing platforms, including Google Ads, Facebook Ads, and email automation.
• A solid background in drop-shipment fulfillment and setting up marketplaces.
• Practical experience in managing affiliate marketing and influencer campaigns.