Manager of Site Reliability Engineering

Delinea is seeking a hands-on Manager of Site Reliability Engineering to lead the SRE and DevOps engineers supporting Delinea’s products. This is a working manager role focused on leading people and work, including writing and reviewing automation, managing AKS and Azure telemetry, handling Sev1 and Sev2 incidents, and improving observability and deployment practices.

Core Responsibilities:

• Lead hands-on: Spend a meaningful portion of your week in the environment—reviewing pull requests, validating pipeline changes, tuning monitors and dashboards, running queries in Datadog, and troubleshooting production issues alongside engineers. This role is not purely managerial.

• Own availability and performance: Ensure robust operational health of Delinea Platform production environments across Azure and AWS, including AKS workloads, ingress, networking, data services, messaging, and CDN/WAF layers.

• Manage a blended team: Hire, onboard, coach, and develop full-time SRE engineers. Direct and manage contractor resources, including scoping work, setting quality expectations, and reviewing deliverables.

• Lead a distributed team: Run one-on-ones, standups, and planning sessions at times that accommodate engineers across multiple time zones.

• Participate in on-call: Carry the pager as part of the rotation, act as incident commander for Sev1 and Sev2 events, and ensure effective communication with support, engineering, and leadership until resolution.

• Command incident response: Own detection, triage, mitigation, customer-facing status communication, and post-incident reviews. Ensure Root Cause Analyses (RCAs) are written to a customer-ready standard, with preventative actions having owners and target dates.

• Raise observability standards: Improve detection coverage so issues are found by monitoring rather than customer tickets. Define SLIs and SLOs, refine alert quality, expand synthetic coverage, enhance APM instrumentation, ensure log hygiene, and set dashboard standards.

• Support FedRAMP and regulated operations: Grow into supporting Delinea’s FedRAMP High environment, including change control, evidence collection, and operational differences between government and commercial environments.

• Reduce toil through automation: Set the expectation that manual work becomes code. Prioritize automation backlog alongside project and reliability work.

• Report on operational health: Produce and present incident metrics, trends, and reliability commitments to leadership, translating them into concrete improvement plans.

Requirements:

• 6+ years in Site Reliability Engineering, DevOps, or Cloud Operations, with demonstrated ownership of production SaaS systems.

• 2+ years of direct people leadership, including performance management, hiring, and coaching. Experience managing contractors or outsourced teams is desired.

• Hands-on experience with the Delinea tech stack: Azure Kubernetes Service (AKS), core Azure services (SQL, Redis, Service Bus, Blob Storage), AWS services (SES, EC2, RDS), WAF, Azure DevOps pipelines, Datadog, and Atlassian Jira Service Management.

• Hands-on experience across both Azure and AWS is required, including administration, troubleshooting, cost optimization, and security posture management.

• Deep observability expertise: Ownership of an observability framework at scale, including metrics, logs, traces, synthetics, SLOs, and alerting strategy. Proficiency with Datadog, including APM trace analysis and log-based troubleshooting.

• Proven incident command: Experience running major incidents as incident commander, coordinating responders under pressure, communicating with customers and executives, and authoring RCAs.

• Strong cloud networking and security fundamentals: load balancing, DNS, TLS/certificate lifecycle, firewalls, VPN, routing, and identity and access management.

• Automation and scripting ability in PowerShell, Python, Bash, plus practical Infrastructure-as-Code (Terraform, ARM, or Bicep) experience.

• Experience with multi-region, multi-tenant SaaS architectures, including backup, redundancy, and disaster recovery approaches.

• Excellent written communication for customer-facing status updates and incident summaries.

• Willingness to work across time zones and participate in on-call rotations.

Nice-to-Haves:

• Direct experience operating in a FedRAMP or regulated environment (Azure Government, IL4/IL5, SOC 2, ISO 27001).

• Experience standing up or maturing an incident management program, including sev definitions, escalation paths, on-call structure, and post-incident review processes.

• Experience with public status page operations and customer notification practices.

• Experience with Atlassian Jira Service Management, Confluence, and Azure DevOps as the operational toolchain.

• Track record of reducing customer-detected incidents through improved monitoring coverage.

• Cost optimization experience across Azure and AWS on a meaningful scale.