Manager, Creator Community & Content

Who We Are:

BrandCycle is an influencer and affiliate marketing platform representing over 7,000 social media influencers, bloggers, and content creators. Our members have a combined following of more than 300 million on social media. Most of our influencers have been creating content to drive sales for years. They are savvy shoppers who cross-promote and achieve high ROI for brands. We work with over 700 top brands, including Target, lululemon, Michael Kors, Under Armour, Crocs, Kate Spade, and Converse. In 2021, BrandCycle was acquired by StackCommerce, a leader in commerce content for major digital media publishers. StackCommerce and BrandCycle are backed by TPG, a top private equity firm that is known for its growth equity and impact investing.

The Role:

We're hiring a Manager, Creator Community & Content to lead the growth and engagement of BrandCycle's creator community. You'll own the channels our creators live in - our Facebook Group, Instagram, email, and webinars - and the content that keeps creators active and earning with BrandCycle.

This role blends community management with content strategy and a real revenue mandate. You'll decide what thousands of creators see and hear from us, and you'll measure it in creators activated, creators retained, and dollars earned. You'll also carry the voice of the creator across the company - into our messaging, campaigns, and product roadmap. It's a great opportunity to join a fast-growing company at a pivotal moment in our growth.

This is a 100% remote position, must be based in the U.S.

What You'll Do:

• Own the numbers. Take ownership of the metrics that define success — creators activated, creators retained, and earnings growth.
• Manage community channels. Actively respond to messages, moderate conversations, and share feedback with internal stakeholders.
• Educate and inspire the community. Build the always-on content that empowers creators to maximize their earnings on BrandCycle.
• Turn brand moments into creator earnings. Package campaigns into content creators can act on fast to maximize sales and revenue.
• Be the voice of the creator. Act as a bridge between BrandCycle creators and internal teams, advocating for their needs and ensuring alignment with company goals.
• Test and learn. Continuously explore innovative ways to enhance engagement and provide value to our creators.

What You'll Bring:

• 3-5 years of experience in social media, community management, and/or influencer marketing.
• Experience managing social media groups or online communities.
• Strong communication and relationship-building skills with the ability to engage, motivate, and support creators and influencers.
• Hands-on experience working with content publishers, creators, or influencers.
• Proficiency in email marketing using Mailchimp, HubSpot, or similar platforms.
• Familiarity with design tools like Canva, Adobe Creative Suite, or others.
• Working knowledge of affiliate networks, creator platforms, and social platforms.
• Familiarity with AI and automation tools, and a genuine desire to expand how you use them.

Who You Are:

Relationship-driven

• Warm and relationship-driven; you are a person creators want to hear from.
• Builds trust quickly and anticipates what creators need before they ask.
• Balances fierce advocacy for the creator with what's right for the business.

Self-directed

• Entrepreneurial and eager to grow within the role and the company.
• An effective communicator in a remote environment, comfortable working independently with minimal supervision.
• Thrives in a fast-paced startup and enjoys wearing many hats.
• Brings mature, measured judgment and solves problems independently.

Goals-driven

• Deadline-driven and composed under pressure.
• Highly organized with strong attention to detail.
• Analytical, and energized by reaching and exceeding revenue goals.
• Fluent in KPIs and the business metrics that measure success.
• An eye for the next product, trend, or moment worth putting in front of creators.

A fast learner

• Genuinely interested in digital marketing and e-commerce, and up to speed on the latest trends.
• Comfortable with, and excited by, new and emerging technology and media channels.

Benefits + Perks:

• Health Benefits: We offer medical, dental, vision, life, and short-term and long-term disability insurance.
• 401K: Eligible on your first day of employment.
• Super Flex Time: Run errands as needed, just get your stuff done.
• Unlimited Vacation: Take time to unwind with unlimited PTO, plus an office closure between Christmas and New Year’s.
• Generous Parental Leave Program: 12 weeks of paid pregnancy disability and baby bonding leave, as well as 4 weeks of paid paternity leave.
• WFH Office: Home office stipend and internet dollars to set you up for success.
• Events: Happy hours, team bonding budgets and culture events (even while remote!) and an annual company offsite.