Manager, Account Management

PAR Technology Corporation is seeking a Manager, Account Management to lead a team serving franchise customers, driving sales, renewals, retention, and revenue growth across PAR’s restaurant technology portfolio.

The role involves coaching and developing a quota-carrying team, supporting new store openings, expanding existing customer relationships, and connecting customers with solutions across PAR POS, Back Office, Insights, Delivery, Payments, Services, and Hardware. You will also create the structure for team success through focused deal coaching, pipeline management, forecasting, and performance expectations.

This opportunity is ideal for a people-first leader who can balance strategy with execution, work at the deal level, build repeatable sales motions, and partner across the organization to help a talented team thrive in a fast-paced environment.

Key Responsibilities:

• Lead and develop a high-performing team by coaching Account Managers, setting clear expectations, providing actionable feedback, and fostering growth opportunities.
• Drive customer and revenue growth by achieving sales and renewal goals across existing franchise accounts, new store openings, customer expansions, and product refresh opportunities.
• Expand PAR’s impact by helping franchise operators discover value across PAR’s portfolio of software, services, payments, and hardware through cross-sell and upsell strategies.
• Build a disciplined sales operating rhythm by owning forecast accuracy, leading pipeline and deal reviews, tracking performance metrics, and maintaining strong CRM practices in Salesforce.
• Strengthen customer relationships by building trusted partnerships with key franchisee groups, representing PAR at industry events, and addressing escalations for at-risk accounts.
• Recruit and grow talent by partnering with Talent Acquisition and Sales Enablement to hire, onboard, train, and retain team members while building succession depth.
• Address performance constructively by recognizing strong performance, coaching development areas, and managing underperformance through documented expectations and HR partnerships.
• Improve sales motions by creating repeatable processes, identifying customer opportunities, and leveraging AI and automation to enhance efficiency.
• Collaborate across PAR with teams like Corporate Account Management, Customer Success, Revenue Operations, Marketing, Finance, Order Management, and Professional Services to solve customer needs.