Launch Operations Specialist

What You'll Do

• Own setup data migrations for dozens of customer implementations at a time, ensuring accuracy and completeness.

• Collaborate with 15+ assigned Launch Managers to deliver timely, error-free go-lives.

• Transform payroll, benefits, and demographic data from spreadsheets and PDFs into Miter's required formats.

• Access and learn clients' cloud-based prior providers to pull required setup data and import it into Miter.

• Partner with clients to determine the best way to extract their data from on-premises prior providers.

• Identify missing or incorrect data and proactively communicate corrections to clients and Launch Managers.

• Collaborate with the Launch Ops team to design and build processes, automations, and tooling — including AI-powered workflows — that help this function scale.

• Collaborate with the broader Launch team and explore other opportunities to support them.

What You'll Need

• 2+ years in a data-heavy operations, implementation, or migration role — hands-on experience extracting, transforming, and validating data across systems.

• Proven ability to manage a high volume of concurrent projects and customer-driven deadlines.

• A track record of building or improving processes and tooling, not just executing existing ones.

• Advanced Excel / Google Sheets skills (formulas, lookups, data cleaning, automation).

• Genuine excitement about AI — you already use AI tools to automate and accelerate your work, and want to push that further.

• Quick to learn new software and systems, including navigating unfamiliar payroll/HR platforms.

• A builder mindset — you look for ways to turn manual work into repeatable tools and automations.

• Highly organized with meticulous attention to detail.

• Strong relationship skills — you build trust with Launch Managers and clients alike.

• Clear, proactive communication, especially when flagging data issues or corrections.

• Comfort operating through ambiguity while keeping projects on track.

Nice to Have

• Payroll and/or tax knowledge.

• Familiarity with common prior providers (e.g., ADP, Paychex, QuickBooks, Sage/Foundation).

• SQL, scripting, or other automation experience beyond spreadsheets.