Junior Integration Launch Specialist

Responsibilities

• Supporting partner API integrations during onboarding and launch
• Consulting partners and commercial stakeholders on API functionality
• Handling requests coming through the ticketing system
• Validating the quality of partner integrations
• Logging information about integrating partners
• Conducting Zoom/Google Meet calls with partners
• Working with API logs and troubleshooting errors
• Escalating requests to other teams when needed
• Maintaining and updating the knowledge base

Requirements

• At least 1 year of experience in API technical support (2nd–3rd line support) OR experience with API integrations, launch, and support of API clients;
• Confident experience working with APIs and Postman;
• Ability to persuade and influence stakeholders;
• Ability to read logs in JSON and XML formats;
• Understanding of CRUD principles;
• Ability to work with Google Docs;
• Ability to handle cross-functional tasks with adjacent teams;
• English level B2 or higher (both written and spoken).
• Based in Kazakhstan, Georgia, Armenia, Serbia, Uzbekistan, or Vietnam.

Preferred Skills:

• Experience with SQL, Grafana, and Kibana;
• Experience working with project-based tasks.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.