Junior CRO Manager

What you'll do:

• Generate and prioritize A/B test ideas based on customer insights, data, research, and business objectives.
• Develop clear hypotheses and experiment plans.
• Configure, QA, launch, and monitor A/B tests using our experimentation platform.
• Analyse experiment results and translate findings into clear, actionable recommendations.
• Conduct data deep dives to uncover customer behaviour, identify optimisation opportunities, and support business decisions.
• Iterate on previous experiment learnings to continuously improve customer experience and conversion performance.
• Partner closely with Product, UX, Design, Engineering and eCommerce teams to identify opportunities, prioritize experiments, and ensure successful delivery.
• Present experiment results and recommendations to stakeholders in a clear, concise, and compelling way.
• Maintain accurate documentation of experiments, insights, and best practices.
• Contribute to building a strong culture of experimentation across the business.

Who we are looking for:

• 2–4 years' experience in CRO, digital optimisation, web analytics, UX, or a related field.
• Strong understanding of the CRO process, from identifying opportunities through to analysing results and sharing recommendations.
• Hands-on experience with Google Analytics (GA4) or another analytics platform.
• Experience using an A/B testing platform (e.g. AB Tasty/VWO, Optimizely, Adobe Target, Dynamic Yield).
• Experience in analysing quantitative and qualitative data to generate test hypotheses.
• Experience writing clear test plans, hypotheses, and success metrics.
• Strong stakeholder management and communication skills, with the confidence to present recommendations and results.
• Basic knowledge of HTML, CSS, and JavaScript (enough to understand implementation constraints, not necessarily to code).
• Experience working in agile, cross-functional teams alongside designers, developers, and product managers.
• Fluent English (written and spoken); additional languages are a plus.

Nice to have

• Experience working with e-commerce websites.
• Understanding of UX principles and customer journeys.
• Familiarity with heatmaps, session recordings, and user research tools (e.g. Hotjar, Microsoft Clarity, Contentsquare).
• Experience prioritizing testing opportunities using frameworks such as ICE, PIE, or RICE.

What we offer:

• Maturing Scale-Up: We’re part of the 13–20% of start-ups that transition to scale-up. This is a rare stage where we refine systems without losing agility. It’s where start-up energy meets scalable impact - and where people can build the next version of Emma.
• Empowerment to Impact: Every Emmie owns part of our success with accountability. It’s about seeing it, owning it, doing it – something that is valued and measured in development.
• Growth & Learning Journey: We live by the 70/20/10 model – with 70% on the job, 20% from others, 10% structured training. We invest in your growth with trainings and coaching to get you to the top of your game.
• Emma-zing Community: We hire selectively which means working with smart, collaborative people who care deeply. It’s a community built by Emmies for Emmies.
• Next Level Global: With 60+ nationalities across 4 offices, global collaboration is part of our values. You’ll work across cultures, perspectives, and time zones.
• Flexibility: Our Technology team's remote work policy allows for great flexibility. (Please note that the role requires being based in Portugal or Germany)