Installation Specialist

The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution. This role involves performing site surveys, installing POS hardware virtually or onsite, and delivering staff training. The Specialist also troubleshoots complex infrastructure issues, mentors junior specialists, and contributes to process and SOP improvements.

Responsibilities

Conducting Virtual Site Surveys

• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
• Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
• Provide technical guidance to clients and vendors to resolve issues.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
• Recommend improvements to survey tools, templates, and internal processes.
• Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.

Conducting Installations

• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for staff and management.
• Implement menu/system updates and reporting configuration.
• Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
• Lead follow-ups with clients to ensure smooth transitions and adoption.
• Travel regularly to client sites as required.

Quality Assurance

• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.