Installation Specialist

Responsibilities

Conducting Virtual Site Surveys

• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.

• Validate readiness of wiring, electrical infrastructure, networking, and internet performance.

• Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.

• Provide technical guidance to clients and vendors to resolve issues.

• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.

• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.

• Recommend improvements to survey tools, templates, and internal processes.

• Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.

Conducting Installations

• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.

• Complete cabling, patching, and connectivity setup.

• Deliver onsite training and live support for staff and management.

• Implement menu/system updates and reporting configuration.

• Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.

• Lead follow-ups with clients to ensure smooth transitions and adoption.

• Travel regularly to client sites as required.

Quality Assurance

• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.

• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.

• Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.

• Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.

• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.

• Proven ability to manage complex, multi-site projects independently and mentor junior team members.

• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.

• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.

• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.

• Excellent organizational, multitasking, and communication skills with a professional approach under pressure.

• Demonstrated success in 50+ POS installations or comparable technical deployments.

• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.

Previous Experience

• 2-3 years of restaurant and/or technical support experience

• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• A high school diploma or GED is required.

• An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.

• An equivalent combination of education and experience may be considered.

Travel Requirements:

• Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed.

Languages & Level of Proficiency

• Fluent in English (written and verbal).

• Bilingual proficiency in Spanish required