Infrastructure Operations Engineer (Linux)

CloudLinux is a global remote-first company driven by principles like doing the right thing, prioritizing employees, and delivering high-volume, low-cost Linux infrastructure and security products to enhance operational efficiency. Every team member supports each other to ensure collective success.

We are seeking an Infrastructure Operations Engineer (Linux) to join the CloudLinux Infrastructure Team. The Operations (L1) team manages access, compute resources, internal services, production infrastructure, and improves operational workflows through documentation and automation.

This role is ideal for you if you:

• Can independently troubleshoot Linux systems and networked services
• Take ownership of tickets and incidents through verified resolution or clear escalation
• Make standard production changes safely, with rollback and post-change verification
• Communicate clearly with requesters and remote teammates
• Look for practical ways to improve recurring work through documentation and automation

As part of the Infrastructure team, you will:

• Handle onboarding, offboarding, and access-management requests under established procedures, ensuring least privilege, proper approvals, and functional verification
• Own common Linux and infrastructure requests and incidents from triage through verified resolution or escalation to a named owner
• Execute and verify standard host provisioning and production-server changes across bare metal, private cloud, and public cloud environments; escalate exceptions
• Troubleshoot DNS and perform approved DNS and domain-management changes under established procedures
• Execute approved firewall and operating-system changes with rollback and post-change verification
• Monitor infrastructure and respond to alerts and incidents, focusing on whether people can perform their work, not just a green status page. Provide regular updates until recovery is confirmed. Differentiate alert noise from real damage and address routing or ownership issues instead of silencing alerts
• Handle Jira requests according to agreed priorities and response times, keeping requesters informed
• Deploy standard services from approved specifications and runbooks; escalate design decisions
• Document recurring procedures for backup coverage and improve onboarding, offboarding, and access reviews through small automation changes

Requirements

Must-have:

• Hands-on experience troubleshooting Linux systems in a real or production-like environment; RHEL-family systems are preferred
• Working knowledge of TCP/IP, DNS, HTTP, and TLS, with the ability to isolate OS, network, and application failures
• Hands-on experience with at least one virtualization or cloud environment
• Ability to own an incident or ticket: gather evidence, prioritize by impact, communicate progress, verify recovery, and escalate with a clear hypothesis
• Experience executing standard production changes safely, including rollback and post-change verification
• Ability to read and adjust existing automation or create small Bash or Python improvements; practical use of AI assistants for troubleshooting, scripting, and documentation, with verification before production changes
• Clear spoken and written English for asynchronous remote work

Nice-to-have:

• Experience with OpenNebula, KVM, or another private-cloud or virtualization platform
• Familiarity with Ansible or another configuration-management tool
• Familiarity with Terraform, GitLab CI, or Jenkins
• Familiarity with Git
• Familiarity with FreeIPA, LDAP, or Google Workspace administration