Inbound Sales Development Representative (SDR)

About the Company

We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn’t just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you’re not just taking a job—you’re becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

When a homeowner inquires with Vacasa, we respond fast. Inbound SDRs at Vacasa are expected to deliver world class lead engagement - through call, email and text. They hold regular discovery calls throughout the day which involve qualifying leads while simultaneously getting owner’s excited about the opportunity to have Vacasa manage their home. This involves asking specific strategic questions to uncover important information, while presenting an accurate view of how Vacasa can assist each homeowner. When the team is not responding to, or nurturing, new inquiries, they re-engage former inquiries. We are looking for a determined, adaptable team player to join us.

Essential Job Functions

• Promptly answer all inquiries via phone/web
• Ensure information added to our CRM software is accurate and up-to-date on a daily basis
• Create a positive customer experience while representing Vacasa in a professional and courteous manner
• Discuss, educate, and get potential new customers excited about Vacasa
• Communicate effectively and respectfully with field sales executives, management, and your colleagues
• Keep up-to-date on product knowledge, industry information, and competitive landscape
• Gather as much information as possible during the initial call to move the prospect along in the sales process
• Protect all customer information in a professional and confidential manner
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• 2+ years of experience in sales and/or business development
• Tech-savvy - both knowledgeable and enthusiastic about basic and advanced technology
• Excellent communication skills - verbal and written
• Effective time management
• Strong active listener
• Patience, reliability, and professionalism
• Self-motivated and takes initiative
• Upbeat attitude and high level of energy
• Team player
• Ability to brush off rejection

Workplace Environment + Expectations

• This position is 100% remote. Ability to work from home and resides in one of the following states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

Physical Demands

Ability to move freely (standing, stooping, walking, bending, pushing, pulling, and repetitive hand/finger motions) and lift up to a maximum of 25 pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings