Implementation Scientist

Do you bring customer-facing experience in genomics, molecular diagnostics, or bioinformatics and a track record of driving complex implementation projects? Can you translate laboratory, data, and clinical regulatory requirements into successful outcomes for customers?

If this sounds like you and you are driven by purpose, join SOPHiA GENETICS Professional Services as an Implementation Scientist and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field-based role supporting customers across the US. You will spend your time working from your home office, collaborating across time zones, or travelling for customer meetings. Travel is expected around 30%. We are particularly interested in candidates based in the Central or Western US timezones for this role.

Our Mission:

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

As an Implementation Scientist, you will lead customers through the successful implementation of SOPHiA GENETICS solutions, from initial planning and sample selection through configuration, training, and adoption via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools.

Reporting to the Senior Manager, Implementation Services you will work closely with customers and colleagues across implementation, field applications, technical, and commercial teams.

The value add:

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Translate wet-lab, bioinformatics, data, and clinical requirements into practical implementation decisions and effective customer solutions.
• Support selected technical setup activities, such as custom reporting and federated SSO authentication, while partnering with specialist technical teams on more complex needs.
• Build trusted relationships with sophisticated customer accounts and collaborate across regional and global teams to deliver a consistent customer experience.

Requirements

Your Background:

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required
• Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable
• The ideal candidate will possess strong project management skills, with a proven ability to coordinate effectively and communicate with a diverse group of internal and external stakeholders

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

US:

Outstanding Medical, Dental & Vision with 90% Employer Contribution

Company matched 401K at 4%

Company-paid short & long-term disability insurance

FSA commuter benefits

20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays

Free EAP

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal