Implementation Consultant

At Storyteq, we're transforming the way global brands create, manage, and deliver marketing content at scale. With a track record of revolutionising the marketing and production landscape, we've been recognised as a Leader by Gartner year after year in the Magic Quadrant for Content Marketing platform and DAM categories.

Our secret recipe? Leveraging creativity, technology, and data-driven brilliance! When iconic names like Heineken, BMW, and Sky want to transform their creative processes, they turn to us. As part of the Inspired Thinking Group (ITG), we are a powerhouse of over 2,000 professionals committed to turning great ideas into high-performing campaigns.

Ready to bridge the gap between visionary pre-sales solutions and rock-solid project plans? As our Implementation Consultant, you'll be translating client dreams into detailed roadmaps, and executable delivery plans that make them real.

Key Responsibilities

• Own implementation projects for new and existing customers, ensuring timely delivery and client satisfaction.
• Lead scoping workshops to capture business requirements, marketing workflows, governance processes, and technical dependencies.
• Share your wisdom on Martech best practices, illuminating the path to maximise platform adoption and success.
• Design bespoke solutions and orchestrate seamless integration workflows.
• Coordinate with internal teams, including Configuration, Product, Engineering, Support, and Customer Success.
• Advise on migration strategies that ensure harmonious coexistence with existing systems.
• Forge strong alliances with third-party agencies for collaboration.
• Build strong customer relationships to ensure high levels of satisfaction and adoption.
• Deliver impactful presentations that charm senior stakeholders.
• Uphold and share best practices to ensure consistent delivery excellence.
• Work through timelines and budgets, monitoring project progress, risks, and dependencies, ensuring milestones are achieved.
• Assist customers during go-live and provide post-implementation support.

Requirements

• 2-3 years of SaaS implementation experience.
• Strong understanding of the Martech realm.
• Proven ability to lead stakeholder engagement sessions as well as scoping and solution workshops.
• Skilled in translating business requirements and crafting and delivering client-tailored system solutions.
• Proven success in steering client interactions and implementations with strong stakeholder management and communication skills.
• Excellent presentation skills with both technical and non-technical audiences.
• Knowledge of data migration and systems integration concepts.
• Excellent analytical and problem-solving abilities.
• Highly organised, with experience managing detailed project documentation, RAID logs, or configuration checklists without missing dependencies.
• Proficiency with Microsoft Office and project management tools such as monday.com, JIRA, Confluence, and Lucid.
• Meticulous attention ensures nothing slips through the cracks.
• Influence decisions at every level.
• Balance juggling multiple projects simultaneously, meeting every deadline.
• Build trust and foster strong relationships with an infectious enthusiasm.
• Constantly evolve and enrich your professional development.