Hospitality Expediter
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Job Description
Remote customer service roles on HireSkys cover support, technical support, chat support, and community management. Check the listed hours, languages, and support tools before applying.
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The Position
The Hospitality Expediter is responsible for ensuring timely, accurate, and high-touch support for hospitality customers—including restaurants, hotels, and other premium service locations—by managing service cases, coordinating with internal teams, and maintaining proactive customer communication in alignment with Culligan’s 5Cs.
Responsibilities
- Manage active hospitality cases from the case queue
- Escalate appropriately to drive service scheduling and issue resolution
- Maintain frequent and proactive communication with internal teams and customers
- Monitor aged unscheduled work orders and RTS statuses
- Support SLA adherence through consistent follow-up
Qualifications
- Strong selling and negotiation skills
- Excellent communication via phone and email
- Ability to work independently and adapt to change
- Prior experience in [relevant field] preferred
- Proficiency in [required tools, e.g., Microsoft Office, Salesforce]
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- 3.Hear back directly. If shortlisted, the employer contacts you directly. Applying through HireSkys is free for jobseekers — never pay for a job application.
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Culligan International
View Company ProfileCulligan International (operating at culligan.com) is a water treatment systems and solutions platform engineered for delivering cleaner, safer, great-tasting water. Founded in 1936 by Emmett Culligan and his brother Dr. John M. Culligan, and headquartered in Rosemont, IL, Culligan International provides expert local water solutions. Under the hood, Culligan's solutions use advanced technologies such as water softeners and reverse osmosis systems to remove impurities and contaminants from water. This allows homeowners and businesses to enjoy clean and safe drinking water. Backed by private equity firms such as Advent International and Centerbridge Partners.
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