Homeowner Account Manager

About Us

Our client is a U.S.-based property management company modernizing how short-term rentals are operated. They manage homes for owners seeking greater transparency, responsiveness, and partnership after often working with traditional managers that were slow, opaque, and inconsistent. The company operates a lean, tech-enabled model using AI, automation, and streamlined systems to deliver high-quality service efficiently.

As they continue to expand their Philippine-based team, they are seeking a Homeowner Account Manager to take full ownership of a portfolio of homeowner accounts, serving as the primary point of contact and trusted advisor for their assigned properties.

This role is a great opportunity for someone who thrives in a high-accountability environment and excels at end-to-end account ownership, building strong client relationships, coordinating cross-functional teams, analyzing property performance, and driving issues to resolution. The ideal candidate is a proactive communicator who can balance empathy with transparency, deliver exceptional account experiences, and ensure that every commitment is tracked, executed, and closed.

The Role

• 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience.
• Track record of owning client relationships, — not just answering tickets
• Strong references — who will speak to your ownership, accuracy, and communication
• Excellent verbal and written English communication skills
• Strong empathy and ability to handle difficult conversations with calm and professionalism
• Proven ability to take ownership and drive issues to resolution across multiple stakeholders
• High attention to detail with a strong focus on accuracy and follow-through
• Strong references demonstrating accountability, communication, and client relationship management

Key Responsibilities

• Knowing every owner's property, history, preferences, and current situation
• Communicating proactively — owners should hear from us before they have to ask
• Tracking every commitment we ever make to them, and making sure none are dropped
• Driving the internal team to deliver on those commitments on time and to standard
• De-escalating tense moments without losing accuracy or honesty
• Producing weekly reports that homeowners actually look forward to reading
• Building relationships so strong that referrals and renewals follow naturally