Health Coach (Dietitian/Nutritionist) – Specialist Weight Management Service (SWMS) – Fully Remote

The Challenge

More than 1 in 4 adults in the UK are living with obesity; a chronic condition that often negatively impacts their physical and mental health, and therefore quality of life. Access to specialist weight management services for the treatment of obesity remains limited and varies geographically due to a lack of funding. Existing services face long waiting lists, resulting in treatment delays which can adversely affect patient outcomes.

Enter Second Nature...

By bringing together the latest behavioural science, psychology, technology, and the talents of our incredible team, our mission is to eradicate obesity and type 2 diabetes for all, and as part of that mission, we are aiming to increase access to effective treatment for people living with obesity. Second Nature provides specialist weight management services to support people living with obesity.

About us:

• We've positively changed the lives of 300,000+ people through accessible, evidence-based healthcare.
• We're rated 'Excellent' on Trustpilot by over 8,000 of our members.
• We're the UK’s largest digital health provider to the NHS
• We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
• Our team members stay with us for an average of 4.3 years

The Role

We're looking for a dynamic Health Coach who is passionate about making a positive difference to those living with obesity to grow our current clinical team. You will be part of an innovative Specialist Weight Management Service (SWMS) that uses a multi-disciplinary team (MDT) approach to obesity treatment and technology to optimise patient engagement and outcomes. Our MDT includes doctors, dietitians, psychologists, and physical activity specialists, all with special interests in obesity.

You will provide nutritional and lifestyle interventions to people living with obesity to support them to make sustainable dietary and behaviour changes, in collaboration with the MDT. You'll be using evidence-based health coaching techniques, such as motivational interviewing, goal setting, and behaviour change frameworks. Whilst it is important to be able to work autonomously, you will receive comprehensive training. You will also have access to clinical supervision and support from senior clinicians.

This post is full-time (40 hours/week) and fixed-term, with flexible hours and a view to extend based on the needs of the service. You'll work fully remotely, connecting with service users through video consultations and in-app messaging. The role requires working some early evenings per week and Saturdays as and when needed to support our NHS contracts.

What you'll do:

• Independently implement appropriate initial assessment methods to allocate service users to the most suitable treatment pathway
• Deliver group-based and one-to-one nutritional and lifestyle interventions remotely via video calls, to support changes in dietary and physical activity behaviours
• Provide ongoing coaching and support between sessions through in-app messaging
• Support service users across both medicated and non-medicated programmes, including those accessing GLP-1 medication
• Attend regular MDT meetings to monitor the care of our service users
• Attend clinical supervision to discuss complex or high-risk cases
• Appropriately manage clinical risk (e.g., safeguarding concerns) when it arises during clinical practice
• Maintain adequate Continuing Professional Development (CPD), receive regular clinical supervision in accordance with good practice guidelines, and continue to meet your registration requirements (HCPC or AfN)
• Maintain confidentiality of information in line with the requirements of the Data Protection Act and ensure participant confidentiality is protected at all times
• Contribute to innovation projects, service evaluation, and ongoing programme development at Second Nature

Requirements

You have experience working in a weight management/bariatric/eating disorder setting

• A qualified HCPC-registered Dietitian or AfN-registered Nutritionist with experience of weight management and/or bariatric experience, or working with patients in an eating disorder setting
• Proven experience delivering group-based programmes, with the confidence to facilitate sessions effectively in a digital setting
• A solid understanding of obesity as a condition and the issues many people living with obesity face, including weight stigma
• Experience or training in health coaching, behaviour change, or motivational interviewing, with awareness of coaching models and approaches
• Able to provide supportive, empathetic patient-centred care to patients who may have complex physical and mental health needs

You're comfortable working fully remotely

• You enjoy remote working and can stay motivated and organised without an office around you
• You have a suitable home working setup, including a private space for confidential consultations and a reliable internet connection

You can work autonomously and collaboratively with a doctor-led multidisciplinary team (MDT) to oversee patient care

• You'll confidently and independently manage a caseload of service users, delivering nutritional and lifestyle interventions via video calls and in-app messaging, and working collaboratively with our MDT

You have experience in supporting the coordination of a healthcare service

• You have experience in monitoring and supporting patients' journeys through a service in line with an organisation's protocols, including scheduling assessments and appointments, monitoring attendance rates, and following up with patients, writing GP letters, and revising protocols
• You have experience using Excel or Google Sheets (or other similar programmes) to monitor patients' journeys

You are dynamic and have a strong drive to work in healthcare tech

• You have experience thriving in fast-paced environments and are energised by the dynamic nature of start-up life, where being hands-on and adaptable to the evolving needs of the service is essential
• You're confident in using technology to provide patient care, including recording and reviewing patient notes, and providing in-app coaching
• Excited by digital initiatives that increase access to healthcare

Education/Qualifications:

• HCPC registration as a Dietitian, or AfN registration as a Nutritionist (Registered Nutritionist or Registered Associate Nutritionist)
• Relevant degree in Dietetics, Nutrition, or a related field