Head of Product and Operations

About Us

At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally employed through an Employer of Record (EOR) arrangement. We are not an outsourcing agency. All of our roles are 100% remote, so you’ll be able to work from home.

The client is a community-driven platform built to connect local businesses with fundraisers. Their mission is to make it easy for merchants to share offers and for groups to raise funds, creating a simple, win-win model that drives growth, engagement, and impact.

The Role

We are not looking for a virtual assistant, general administrator, or software developer. We’re looking for a senior Product & Operations leader with previous experience working within a SaaS, marketplace, membership, subscription, fintech, loyalty/rewards, or comparable digital platform.

The successful candidate will take significant responsibility away from the Founder, owning the day-to-day operation of the platform and coordinating the technology, systems, and processes required for the company to scale. This role requires someone who can identify problems, investigate root causes, determine effective solutions, and follow them through to completion with minimal direction.

Key Responsibilities

Product Ownership

• Own and maintain the company’s product roadmap.
• Translate commercial requirements into clear development specifications.
• Prioritize features, improvements, and bugs.
• Manage external developers and technology partners.
• Challenge development estimates and timelines where appropriate.
• Establish acceptance criteria for development.
• Coordinate releases.
• Maintain product and technical documentation.

QA & Technology Management

• Take ownership of QA and regression testing.
• Test development before production release.
• Maintain bugs and issue registers.
• Manage development priorities and delivery.
• Understand web/mobile applications, APIs, databases, integrations, and cloud infrastructure sufficiently to manage technical suppliers.
• Coordinate security, backups, platform reliability, and technical issues.

The successful candidate does not need to code, but must be technically confident enough to manage developers effectively.

Fundraiser Operations

Manage the operational process from: Signed → Onboarding → Setup → Launch → Active, including fundraiser accounts, pages, payment configuration, dashboards, reporting, and support.

Merchant Operations

Manage: Signed → Onboarding → Offer Setup → Approval → Live → Ongoing Management, including merchant information, locations, offers, codes, terms, and offer accuracy.

Member & Payment Operations

Oversee: Registration → Payment → Fundraiser Allocation → Membership Activation → Usage → Renewal, including Stripe/payment issues, failed payments, refunds, membership status, and reconciliation.

Customer Support

Establish and manage support processes for fundraisers, merchants, and members. Build systems, FAQs, documentation, and automation that reduce repetitive support requirements.

Data & Reporting

• Build and maintain management reporting covering fundraisers, merchants, members, membership sales, revenue, fundraising distributions, payments, renewals, customer support, product development, and platform performance.

Management should have a clear weekly view of the health of the business.

Automation & Scalability

A major part of this role is identifying manual processes and progressively automating them.

We want someone constantly asking: “How can the company support 1,000 fundraisers and 100,000+ members without needing a huge operations team?”

Requirements

• 5+ years of relevant experience in Digital Product and/or technology-enabled operations.
• Previous experience working for an Australian, UK, US, or other international technology company would be highly regarded.
• Excellent written and spoken English communication.
• Formal tertiary qualifications in technology, information systems, business, operations, or similar would be advantageous but are not essential.

We are looking for demonstrated experience in:

• SaaS, marketplace, fintech, subscription, or membership platforms.
• Product management and/or product ownership.
• Managing external software developers.
• QA and software releases.
• Digital customer onboarding.
• Payments and subscriptions, with Stripe experience highly regarded.
• CRM and workflow systems.
• Process automation.
• Customer support operations.
• Data, dashboards, and reporting.
• Building operational processes within a growing company.

Demonstrated experience is considerably more important.

Personality & Working Style:

• Highly accountable.
• Proactive rather than reactive.
• Extremely organized.
• Commercially minded.
• Technically confident.
• Comfortable challenging developers.
• A strong communicator.
• Comfortable working directly with a Founder.
• Capable of operating with limited supervision.
• Comfortable with ambiguity.
• Obsessed with improving processes.
• Able to move between strategy and hands-on problem-solving.

We want someone who takes ownership, not someone who simply waits for tasks.

We are particularly interested in someone who has joined a smaller digital business and helped build the systems and processes required for it to scale.

What Success Looks Like:

• Within the first 6–12 months, this person should have:
• Taken day-to-day product and operational management away from the Founder.
• Established disciplined development and QA processes.
• Created scalable fundraiser and merchant onboarding.
• Improved the member and payment experience.
• Established reliable management reporting.
• Built effective support systems.
• Identified and automated repetitive processes.
• Created a clear product roadmap.
• Built the operational foundation capable of supporting significant company growth.