Guest Care & Property Executive
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
We are looking for a proactive and organized Guest Care & Property Executive to support our UK-based client's guest communications, property management, and enquiry handling during both regular and out-of-hours operations. This role combines customer service, operational support, and database management to ensure a smooth experience for guests, landlords, and internal teams.
Key Responsibilities
1. Guest Care & Out-of-Hours Support
- Monitor and respond to guest, landlord, email, phone, and Airbnb enquiries
- Handle check-in support, access issues, maintenance concerns, and urgent guest situations
- Coordinate with landlords and suppliers to resolve issues quickly
- Escalate complex cases when needed
- Maintain clear shift handovers and operational updates
2. Property Database Management
- Update and validate landlord and property information
- Maintain accurate property listings and availability records
- Review temporary listings and database accuracy
- Support property database growth and landlord data management
3. Enquiry & Booking Support
- Manage and follow up on pending and last-minute enquiries
- Update enquiry statuses and accommodation offers
- Support urgent accommodation coordination and operational requests
4. Additional Projects
Assist with occasional projects such as:
- Social media support
- Review collection
- Process improvements
- Business initiatives and administrative tasks
Requirements
- Previous experience in customer service, operations, hospitality, property, or administrative roles
- Strong communication and problem-solving skills
- Excellent multitasking and organizational abilities
- Comfortable working independently in a remote environment
- Proactive, detail-oriented, and customer-focused mindset
- Good computer skills (Microsoft Office / Microsoft 365)
- Technical Setup Required
- Quiet workspace
- Reliable internet connection
- Computer/laptop
- Mobile phone
- Microsoft Teams access
Benefits
- Competitive salary.
- Ability to work remotely.
- Significant room for growth over time
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Paired
Explore Top Companies in this Space
Adaptive Teams
Staffing & Recruiting
Oscar Recruitment
Staffing & Recruiting
Next Job Abroad
Staffing & Recruiting / HR Services
Remote Talent LATAM
Recruiting & Staffing / Remote Talent / Human Resources
Paired
View Company ProfilePaired is a specialized recruitment agency that connects US-based businesses with elite overseas talent. The company's primary mission is to help businesses seamlessly scale their workforce while reducing payroll costs by up to 80% through global hiring. Operating across diverse sectors—including creative, SaaS, healthcare, real estate, e-commerce, and accounting—Paired manages the entire hiring lifecycle. They utilize localized recruitment experts, rigorous vetting processes (filtering out 99.7% of applicants), and comprehensive skill assessments to present businesses with the top 0.2% of global candidates. Unlike traditional staffing agencies, Paired facilitates direct hires without charging ongoing payroll markups or management fees.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.