Guest Care & Property Executive

We are looking for a proactive and organized Guest Care & Property Executive to support our UK-based client's guest communications, property management, and enquiry handling during both regular and out-of-hours operations. This role combines customer service, operational support, and database management to ensure a smooth experience for guests, landlords, and internal teams.

Key Responsibilities

1. Guest Care & Out-of-Hours Support

• Monitor and respond to guest, landlord, email, phone, and Airbnb enquiries
• Handle check-in support, access issues, maintenance concerns, and urgent guest situations
• Coordinate with landlords and suppliers to resolve issues quickly
• Escalate complex cases when needed
• Maintain clear shift handovers and operational updates

2. Property Database Management

• Update and validate landlord and property information
• Maintain accurate property listings and availability records
• Review temporary listings and database accuracy
• Support property database growth and landlord data management

3. Enquiry & Booking Support

• Manage and follow up on pending and last-minute enquiries
• Update enquiry statuses and accommodation offers
• Support urgent accommodation coordination and operational requests

4. Additional Projects

Assist with occasional projects such as:

• Social media support
• Review collection
• Process improvements
• Business initiatives and administrative tasks

Requirements

• Previous experience in customer service, operations, hospitality, property, or administrative roles
• Strong communication and problem-solving skills
• Excellent multitasking and organizational abilities
• Comfortable working independently in a remote environment
• Proactive, detail-oriented, and customer-focused mindset
• Good computer skills (Microsoft Office / Microsoft 365)
• Technical Setup Required
• Quiet workspace
• Reliable internet connection
• Computer/laptop
• Mobile phone
• Microsoft Teams access

Benefits

• Competitive salary.
• Ability to work remotely.
• Significant room for growth over time