GTM Technical Expert – Public Sector (Federal/State) at Sierra
Job Description
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GTM technical expert: Own the end-to-end technical pre-sales process for government institutions at the Federal and state level by scoping customer use cases, articulating business value, designing and demoing Sierra's incredible platform, leading technical and architecture reviews, and serving as a trusted technical expert throughout the sales cycle.
Cross-functional work: Collaborate directly with Sales, Product, and Agent Engineering teams to drive GTM functions and continuously improve Agents through customer-driven product development.
Lead & support our customers: As a GTM and technical leader, understand and anticipate customer needs to ensure Sierra’s industry-leading AI solution meets their requirements.
Partner closely with industry leadership: Build the public sector team, including capture motion, market strategy, and product components to scale quickly.
What you'll bring:
- 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales, including 2+ years supporting U.S. federal, state, or local government customers.
- Past experience in demo building, presenting, and working with customers or clients in the GTM function.
- Experience in relationship-building with potential customers, including executives and technical leaders.
- Experience in leading the sales process with public sector customers; familiarity with FedRAMP and government authorization processes.
- Comfort and prior experience operating as an early or founding member of a new team or business.
- Ability to connect a prospect’s specific business problems and Sierra’s solutions, explaining them to both technical and non-technical audiences.
- Ability to leverage AI tools efficiently for discovery prep, solution design, demo and prototype building, and technical proposals. Own the accuracy of anything presented to customers, regardless of AI involvement.
- A Bachelor's Degree or above; bonus if in Computer Science or a related field, or equivalent professional experience.
Even better...
- Experience translating code, technical logic, and user requirements into product and engineering requirements.
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Sierra
View Company ProfileSierra (operating under sierra.ai, legally Sierra Technologies, Inc.) is the premier, enterprise-grade autonomous AI agent platform, conversational intelligence pioneer, and generative AI orchestration powerhouse engineered to act as the definitive, brand-aligned customer experience and transaction resolution layer for global enterprises. Co-founded in 2023 by tech luminaries Bret Taylor (former co-CEO of Salesforce, CTO of Facebook, and Chairman of the Board at OpenAI) and Clay Bavor (former Google Vice President leading Google Workspace and AR/VR initiatives), the company completely eliminates the severe limitations of traditional conversational bots—where legacy chat setups rely on static decision-trees, struggle with open-ended natural language, and fail to carry out real, multi-step back-office transactions—by deploying a sophisticated, enterprise-ready Agent OS. Moving far beyond passive FAQ responders or basic keyword matching widgets, Sierra natively unifies deep, multi-turn reasoning engines, strict goal-oriented behavior scripting, real-time enterprise system-of-record integrations (such as Salesforce, Shopify, and Zendesk), and active policy governance modules into a high-availability, compliance-first platform. Operating with massive commercial velocity, its brand-native AI agents are trusted by household names like Sonos, SiriusXM, WeightWatchers, ADT, Casper, and Chubbies to handle complex customer support, billing inquiries, and service modifications autonomously. Highlighting its category-defining momentum and meteoric growth trajectory, the company closed a monumental $950 million Series E financing round in May 2026 led by Tiger Global and Google's GV, with heavy-tier participation from Sequoia Capital, Benchmark, Thrive Capital, and Greenoaks Capital, catapulting its market valuation to an astronomical $15.8 billion. Under the hood, its technology core utilizes its proprietary \"Constellation\" architecture—a multi-layered model structure that leverages a primary LLM (utilizing models from OpenAI, Anthropic, and Meta) paired with secondary supervisor models to monitor response appropriateness—designed to execute complex API transactions with millisecond-level orchestration latency. What sets Sierra apart is its uncompromising dedication to replacing fragile, script-bound chatbots with absolute conversational predictability, dynamic transaction resolution, and rigorous data compliance (SOC 2, HIPAA, GDPR, and CCPA); by bridging the gap between performance-intensive frontier model intelligence and high-level enterprise business logic, the company remains a definitive cornerstone of modern algorithmic customer operations and global generative AI transformation.
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