Global Employee Relations Manager

Why This Role is Exciting

Optro is a high-performance organization, and we believe that maintaining a high bar for excellence is a competitive advantage. As a Global Employee Relations Manager, you will play a critical role in determining, managing, and upholding our global ER standards. You will work to ensure our culture is supported through consistent practices across all international jurisdictions.

In this role, you will operate with a high degree of autonomy as a key partner to our People Business Partners (PBPs) and leaders, ensuring that as we scale into new markets, we do so with consistency, integrity, and legal precision. This is a high-impact role for a professional who thrives on operationalizing global standards and resolving complex workplace issues.

Key Responsibilities

• ER Standardization & Execution: Lead the implementation and management of employee relations workflows to ensure a consistent, scalable framework that reinforces our high-performance culture across different regions.

• Case Management: Manage the end-to-end process for investigations and performance cases, providing specialized support to People Business Partners (PBPs) to ensure consistent outcomes.

• Labor Law Compliance: Maintain a deep understanding of labor laws in our expanding key operating regions, including UK grievance/disciplinary procedures, EMEA Works Councils, and California-specific regulations.

• Expansion Support: Assist with the company’s growth into new markets by applying ER and labor law expertise to localized needs.

• Data & Insights: Utilize ER data to identify trends and derive insights, proactively seeing around corners to address potential issues before they escalate.

• Leader Enablement: Collaborate with the L&D team to deliver training to managers on ER best practices, managing performance concerns, and local compliance requirements.

Attributes for a Successful Candidate

• Global Expertise: Proven experience managing employee relations on a global scale, with a strong grasp of international labor laws.

• Investigative Rigor: Strong experience conducting investigations with a high degree of empathy, objectivity, and discretion.

• Regional Proficiency: Familiarity with US, EMEA, and APAC labor law, including UK-specific grievance/disciplinary procedures and experience navigating consultation processes (e.g., Works Councils in EMEA).

• Exceptional Judgment: Ability to navigate complex, ambiguous situations by balancing legal risks with cultural impact, consistently making objective decisions that uphold our high-performance standards.

• Expert Communicator: Ability to translate complex legal requirements into actionable advice, and comfortable delivering difficult news or coaching senior leaders through sensitive issues.

• SaaS/Tech Background: Experience working within a fast-growing SaaS or tech company.

Perks (United States)

• Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Comprehensive employee health coverage

• 401(k) with company match

• Competitive compensation & bonus program

• Flexible vacation (exempt) / Accrued vacation (non-exempt)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

• Parental Leave

*perks may vary based on eligibility/location

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.

• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.

• Drive innovation: Create the future. Continuously improve what exists and invent what’s next.

• Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.

• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.