German-Speaking Travel Customer Service Agent

Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms, to hire a German-Speaking Travel Customer Service Agent for a remote role based in Athens.

Key Responsibilities

• Handle incoming customer and partner queries via phone, email, and chat in both German and English.
• Assist with reservations, cancellations, modifications, and general travel-related issues.
• Provide guidance on platform tools, policies, and procedures.
• Log all interactions in the CRM system, ensuring accuracy and follow-up.
• Identify issues, resolve them quickly, and escalate when necessary.
• Maintain professionalism and empathy, particularly in stressful situations.
• Consistently meet service quality and customer satisfaction goals.

Requirements

• Fluency in German and English (verbal and written).
• Strong computer and multitasking skills.
• Excellent problem-solving and communication abilities.

Previous customer service, travel, or hospitality experience will be considered a great asset.

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation