German Speaking Digital Trust and Safety Analyst

Mercier Consultancy Group stands as a premier international staffing and BPO firm, renowned for connecting exceptional talent with leading global organizations. We specialize in delivering bespoke recruitment solutions and operational excellence across diverse industries, fostering growth and innovation for our esteemed clients.

We are seeking a meticulous and culturally adept German Speaking Digital Trust and Safety Analyst to join a dynamic social media company in Sofia, Bulgaria. This pivotal role involves safeguarding online communities by identifying and mitigating harmful content and policy violations, ensuring a secure and positive user experience. If you are passionate about digital integrity and possess exceptional German language skills, this German-speaking job in Bulgaria is for you.

Key Responsibilities

• Review and analyze user-generated content on social media platforms to ensure compliance with community guidelines and policies.
• Identify, investigate, and action policy-violating content, including hate speech, misinformation, spam, and other harmful material.
• Apply critical thinking and analytical skills to interpret complex policy guidelines in the context of social media content.
• Collaborate with cross-functional teams to report emerging trends, policy loopholes, and user safety concerns.
• Maintain high levels of accuracy and efficiency in content moderation tasks.
• Provide feedback on policy improvements and product enhancements based on observed trends and user behavior.
• Engage with users or escalate complex cases as per defined protocols.
• Contribute to maintaining a safe and trustworthy digital environment for millions of users.

Requirements

• Native or fluent German (spoken and written) is essential for this role.
• Valid EU passport is mandatory.
• A keen understanding of social media platforms and online community dynamics.
• Excellent communication and interpersonal skills, with an ability to articulate findings clearly.
• Strong analytical and problem-solving capabilities, with attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in content moderation, trust and safety, or a related field is advantageous.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Opportunity to work with a leading global social media company.
• A vibrant and multicultural working environment in Sofia.
• Career growth and development opportunities within the tech industry.