Fulfillment Systems Support Engineer (Entry-Level) - Remote

Hungryroot is using AI to build the most consumer-centric food and wellness company. We act as your personal assistant for healthy living—tailoring recommendations and deliveries to your goals, lifestyle, and budget. Our mission is to make healthy living effortless, enjoyable, and accessible for everyone.

Hungryroot operates as a distributed team across 28+ U.S. states with a remote-first culture. While our headquarters is in New York City, we prioritize collaboration, team-building, and flexibility, including virtual team events and an annual company retreat.

About the Role

We’re seeking an ambitious, curious problem-solver to ensure our fulfillment operations run smoothly during evening hours. You’ll monitor our fulfillment platform, investigate issues, and serve as the first point of contact for fulfillment sites during the second shift.

You don’t need to be a software engineer. We’re looking for someone who understands fulfillment operations or is eager to learn, and who leverages AI tools like Claude and Cursor to diagnose problems. You’ll use AI-assisted coding in Python and Django to investigate issues, implement small fixes, and develop new features and reporting tools. This role is designed for growth, with opportunities to take on bigger responsibilities.

This is an entry-level role. New grads, early-career candidates, and those with internships, co-ops, or project experience are welcome.

Schedule

• Mon-Fri, 3-11pm ET. The first month is 9am-5pm ET for training.
• Weekends: Every other weekend, you’ll handle issues and monitor our order management system during the Sunday order release, as well as any other weekend issues.
• Work remotely anywhere in the U.S.

Responsibilities

• Monitor fulfillment systems, integrations, and site requests during evening hours.
• Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools.
• Use AI-assisted coding (Claude, Cursor) to read and understand our Python/Django codebase, make small fixes, and build scripts and automation.
• Escalate complex issues to the Sr. Manager of Fulfillment Systems with a clear summary: what happened, impact, what you’ve tried, and recommended next steps.
• Document fixes and improve runbooks to prevent repeat issues.
• Support building new features, reporting, and process improvements during the day.

Qualifications

• A Bachelor’s degree (industrial engineering, computer science, supply chain, etc.).
• Exposure to fulfillment, warehouse, or supply chain operations (internships, co-ops, coursework, and WMS/OMS experience count).
• Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot), with the ability to review, understand, and verify the code they produce.
• A working knowledge of SQL.
• Basic familiarity with Python.
• Strong troubleshooting and critical-thinking skills.
• Clear written and verbal communication.
• A willingness to learn, an open mind, and the ambition to grow.

Nice to Haves

• Industrial engineering or supply chain background.
• Experience with Python, Django, JSON, and APIs.
• Experience with ERP or WMS.
• Familiarity with Jira, Confluence, or similar collaboration tools.