French Customer Service Specialist (Remote)

We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll represent a leading international brand, providing exceptional support to French-speaking customers while working remotely and collaborating with colleagues and clients across Europe.

As a Customer Service Specialist, your key responsibilities will include:

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and email.
• Manage an intensive workload of 50–60 inbound customer calls per day, emails, and Salesforce cases, maintaining professionalism, empathy, and efficiency throughout every interaction.
• Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution.
• De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome.
• Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience.
• Accurately document customer interactions and complete all required administrative tasks in internal systems.