Founding Customer Success Manager

Nango (YC W23), a YCombinator-backed company, connects agents to 1,000 APIs to enable them to act and learn. With over 700 paying customers, including ServiceNow, Monday, Replit, and Ramp, Nango is a team of 14 experienced professionals from top companies like AWS, GitHub, Okta, Snyk, Netlify, Uber, and Samsara.

What You’ll Do

• Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
• Understand what customers are building and help them get more value from Nango.
• Discover new use cases, teams, and integrations that drive account expansion.
• Own renewals and expansion conversations, from planning through close.
• Spot adoption gaps and risks early using product usage and customer conversations.
• Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
• Build the playbooks and outreach strategies that let us serve 700+ customers effectively.
• Track customer health, retention, and growth as you build the customer success function.

Who You Are

• You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
• You have owned renewals and expansion, with measurable results.
• You are comfortable discussing APIs, integrations, and technical use cases with developers.
• You build trust with both hands-on users and executive buyers.
• You connect customer goals with product adoption and commercial opportunities.
• You are organized, proactive, and thoughtful about where to spend your time.
• You thrive when defining the playbook rather than following one.