Finnish Speaking Solutions Consultant

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we specialize in placing high-performing professionals in dynamic roles, including exclusive Finnish-speaking jobs across the continent.

We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in Sofia, offering a blend of professional growth and an incredible international lifestyle.

Key Responsibilities

• Act as the primary point of contact for Finnish-speaking clients, providing expert assistance within the Customer Support Services sector.
• Resolve complex inquiries through phone, email, and chat, ensuring high levels of customer satisfaction.
• Maintain comprehensive records of client interactions and solutions provided within the internal support database.
• Collaborate with cross-functional teams to escalate and resolve technical or operational issues efficiently.
• Drive positive outcomes by applying advanced product knowledge to offer tailored solutions to the end-user.
• Stay updated on company policies and industry trends to provide consistent and accurate service.
• Participate in team briefings to improve support processes and contribute to a high-performance work culture.

Requirements

• Native or fluent Finnish (spoken and written) is strictly required.
• Professional proficiency in English for internal communication.
• Previous experience in a Customer Support Services role is highly advantageous.
• Valid EU passport or appropriate work authorization for Bulgaria.
• Strong problem-solving skills and a passion for delivering exceptional service.
• Readiness to relocate to Sofia for this career-defining position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities in one of the best jobs in Bulgaria
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of vibrant culture, breathtaking mountain landscapes, and a rich history that dates back centuries. Choosing to work in Bulgaria means enjoying a high quality of life with a Mediterranean-influenced climate that ensures plenty of sunshine throughout the year, making it one of the most attractive destinations for professionals seeking international growth.

Sofia is a cosmopolitan hub known for its affordable cost of living, world-class dining, and a thriving social scene for expatriates. When you accept our Finnish Speaking Solutions Consultant position in Bulgaria, you gain access to a welcoming community and a modern working environment. Experience the perfect balance of career progression and personal exploration that only a country like Bulgaria can offer.