Field Support Specialist (1099 Independent Contractor) - Northwest Missouri & Nebraska Territory

Eyebot is an outcome-focused technology company dedicated to making vision care accessible to everyone. Based in Boston’s Charlestown neighborhood and backed by top investors and the National Science Foundation, Eyebot’s vision test kiosk is transforming how vision care is delivered.

If you are passionate about solving big problems and building the future of vision care, Eyebot invites you to apply.

About the Role

Eyebot is seeking Field Support Specialists to serve as a local presence for their kiosk network across Missouri and Nebraska. In this role, you will:

• Visit retail locations on a regular basis to check in with store staff, assess kiosk performance, and provide hands-on training and encouragement.
• Act as a key liaison between Eyebot and retail partners, driving kiosk utilization across your assigned territory.

This is a 1099 independent contractor engagement. Eyebot is hiring across three regional territories, each covering six to seven store locations. Reliable transportation is required, as some circuits involve several hours of regional drive time between locations.

The Northwest Missouri & Nebraska territory will cover stores in Lincoln, St. Joseph, Kansas City, and Clinton.

Schedule and Expected Coverage

You will visit each assigned store location in person approximately once per month, plus a brief weekly phone check-in with most locations to stay connected between visits. Expect roughly 12.5 to 15 hours of work per week, factoring in store visits, drive time, phone check-ins, and travel planning.

You may occasionally be asked to attend a wellness event at one of your stores when the location schedules one. These events come up as needed rather than on a fixed calendar, and you'll receive advance notice.

Training and Onboarding:

Your first few weeks will include onsite training at Eyebot's Boston headquarters, followed by ride-alongs with current Field Support team members before you begin independent store visits in your territory.

What You’ll Do:

• Visit assigned retail locations approximately once a month to check in on kiosk operations and store staff engagement.
• Maintain a weekly phone check-in with most assigned locations to stay on top of store conditions between visits.
• Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field.
• Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team, including both positive signals and friction points.
• Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers.
• Reinforce best practices for kiosk placement, presentation, and daily upkeep.
• Attend store-scheduled wellness events as they come up.
• Identify issues—operational, technical, or relational—and escalate promptly to the Eyebot team.
• Submit a brief field report following each visit to document observations, training completed, and any open items.

What We’re Looking For:

Required Qualifications:

• Experience in retail, field sales, brand ambassador, or customer-facing roles.
• Strong interpersonal skills—comfortable walking into a store, introducing yourself, and building rapport quickly.
• Ability to work independently and manage your own schedule and visit cadence without close supervision.
• Clear written and verbal communication—ability to relay field observations in a useful and actionable way.
• Reliable access to transportation within Missouri.

Preferred Qualifications:

• Prior experience working with consumer technology products, health and wellness brands, or optical/vision care.
• Background in field operations, territory management, or retail training.
• Comfort with basic technology—ability to troubleshoot common kiosk questions or escalate issues appropriately.

Who You Are:

• You are a self-starter who does not need someone looking over your shoulder to stay on track and follow through.
• You read people well and know how to adapt your approach depending on who you're talking to.
• You take ownership of your territory—if something looks off, you flag it; if something is working, you know why.
• You are organized and reliable—stores and the Eyebot team can count on you to show up, do the work, and report back.

What We Offer:

• A competitive contractor rate with an hourly rate of $30-40/hr, commensurate with experience.
• Flexible scheduling within visit cadence requirements.
• Clear onboarding and training provided by the Eyebot team before your first store visit.
• The opportunity to represent a technology that is improving access to vision care for everyday people.

Apply — Even If You're Not Sure

We know that job descriptions can feel like long checklists, and that talented people sometimes talk themselves out of applying. If you're excited about this role and the mission but don't meet every single requirement, we still want to hear from you. Eyebot is committed to building a diverse and inclusive team, and we welcome applicants of all backgrounds, identities, and experiences.

Eyebot is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.