EUR Global Partner Network Manager (GPNM)

Key Responsibilities

Partner Sourcing & Onboarding

• Identify, evaluate, and onboard strategic partners across Europe based on established qualification criteria and due diligence requirements.
• Conduct commercial and operational assessments to ensure partners meet GoGlobal's quality, compliance, and delivery standards.
• Build and maintain a scalable partner network to support business growth across the region.

Performance & SLA Governance

• Monitor partner performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Conduct regular business reviews with partners to evaluate service quality, operational performance, and customer satisfaction.
• Drive continuous improvement initiatives and corrective action plans where performance gaps are identified.

Commercial & Contract Management

• Negotiate commercial terms, pricing, and contracts with partners to maximize value while maintaining service quality.
• Manage contract renewals, amendments, and commercial discussions throughout the partner lifecycle.
• Identify opportunities for cost optimization and improved commercial outcomes.

Risk, Compliance & Business Continuity

• Ensure partners comply with GoGlobal policies, regulatory requirements, and contractual obligations.
• Monitor operational, financial, and compliance risks across the partner network.
• Support business continuity planning to ensure uninterrupted service delivery across European markets.

Stakeholder Management

• Collaborate closely with internal teams including Operations, Finance, Legal, Compliance, Sales, and Customer Success.
• Act as the primary regional escalation point for partner-related issues.
• Build strong, long-term relationships with strategic partners and internal stakeholders.

Key Performance Indicators (KPIs)

• Achievement of partner SLA and quality performance targets.
• Commercial savings and cost optimization initiatives.
• Partner coverage and service continuity across European markets.
• Compliance, governance, and risk management outcomes.
• Successful onboarding of new strategic partners.
• Partner satisfaction and operational effectiveness.

Requirements

Required Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Procurement, Finance, or a related field.
• 4–6 years of experience in Vendor Management, Partner Management, Procurement, Supplier Management, Outsourcing, or Third-Party Governance.
• Experience supporting supplier or partner contract negotiations and commercial discussions.
• Experience monitoring partner performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Exposure to managing vendors or partners across multiple APAC markets is preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and relationship-building skills.
• Able to work independently while collaborating with cross-functional global teams.
• Proficient in Microsoft Excel and PowerPoint for reporting and analysis.

Preferred Qualifications

• Experience in professional services, HR services, payroll, Employer of Record (EOR), or Business Process Outsourcing (BPO).
• Familiarity with vendor governance frameworks and third-party risk management.
• Experience working in a multinational or regional organization.
• Knowledge of procurement or supplier management best practices.

About GoGlobal

GoGlobal is the leading professional services company helping businesses expand internationally with compliance and confidence. We simplify global expansion by providing a single point of management across more than 140 countries.

Our integrated solutions help organizations establish, manage, and grow their international operations while reducing complexity and risk.