Enterprise Partnerships Deployment Manager

Doctronic is the #1 AI doctor, offering a free, anonymous, and HIPAA-compliant AI platform with over 30 million consults delivered. In December 2025, Doctronic became the first AI legally authorized to practice medicine, renewing prescriptions autonomously under Utah's AI Learning Lab, and the first AI granted medical malpractice insurance. The company operates in all 50 states and DC, providing AI and human physician support 24/7, and has raised $65M through its Series B funding.

We are now building the enterprise organization that expands our reach to health plans, health systems, and the broader healthcare ecosystem. This role is responsible for ensuring every signed partnership goes live on time, at quality, without relying on engineering heroics.

The current live partners and those in development require a structured approach to launch quality. You will build delivery pods, establish repeatable launch processes, and own the launch date. Your primary metric is the on-time launch rate, with a target of moving from signature to go-live within 60 days.

You will report to the Chief Business Officer and lead a team of deployment strategists and solutions engineers, growing to three pods. Additionally, you will serve as the escalation path for partners, currently defaulting to engineering.

The Role

Every signed partnership must go live on time, with high quality, and without relying on engineering heroics. This is the core mandate of the role.

You will oversee the launch of every enterprise partnership from signature to go-live, covering co-branded deployments, embedded chat, and API integrations. You will build and lead delivery pods, each consisting of a deployment strategist who manages the plan and partner relationship, paired with one to two solutions engineers.

You will be responsible for the requirements document and maintaining scope control. Any new requests from partners must go through the deal desk and product team, not directly into the build process.

You will also own the technical service level agreement and delivery commitments outlined in every statement of work, including those made before signature.

You will establish the launch playbook, covering internal kickoffs at 80% completion, external kickoffs, build, QA, clinical readiness, go-live, and the 30-day retrospective.

Ensure smooth handoffs from sales and make sure all participants in partner kickoffs have read the statement of work.

Collaborate with the Enterprise Product Lead to determine the balance between bespoke solutions and platform offerings, aiming to increase the share of partner requirements that can be met with existing product each quarter.

After each launch, you will determine the reuse verdict for components, templates, or processes, deciding whether to template it, productize it, or retire it.

As the escalation path, you will ensure that engineering can focus on building rather than firefighting.

What You'll Do

• Own the launch of every enterprise partnership from signature to go-live, across co-branded deployments, embedded chat, and API integrations.
• Build and lead delivery pods, pairing deployment strategists with solutions engineers.
• Own the requirements document and maintain scope control, ensuring new requests go through the deal desk and product team.
• Own the technical service level agreement and delivery commitments in every statement of work.
• Stand up the launch playbook, including internal and external kickoffs, build, QA, clinical readiness, go-live, and the 30-day retrospective.
• Run the handoff from sales and ensure all participants have read the statement of work.
• Partner with the Enterprise Product Lead to optimize the balance between bespoke and platform solutions.
• Determine reuse verdicts for components and processes after each launch.
• Serve as the escalation path for partners, ensuring engineering focuses on building.

What We're Looking For

• 8+ years of experience in implementation, professional services, technical program management, or solutions delivery, including 3+ years managing people.
• Experience delivering technical integrations into regulated enterprises such as health systems, payers, pharmacies, or financial services.
• Technical fluency in APIs, webhooks, SSO, and healthcare data standards like FHIR. Ability to engage effectively with engineers.
• Experience saying no to customers while maintaining relationships, a critical skill for this role.
• Experience building processes from scratch rather than administering existing processes.
• Strong communication skills, both in writing and running meetings, as most failures in this role stem from communication issues.
• Based in New York City or willingness to relocate. This is a hybrid role.

Nice to Have

• Experience with FHIR R4, HL7, or direct integration with systems like Epic or Cerner.
• Experience running pods, squads, or forward-deployed engineering models.
• Experience in telehealth or clinical workflow delivery.
• Experience introducing self-service tooling or partner portals to reduce manual onboarding.
• Experience owning a technical SLA and the support tiering behind it.

Compensation & Benefits

• Base salary range: $225,000 - $250,000 + equity.
• Health reimbursement allowance, support for well-being, and flexible time off.