Dutch Speaking iRobot Support Specialist

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across Europe. We specialize in sourcing top-tier professionals for the most sought-after jobs in Bulgaria, ensuring a seamless transition and a prosperous career path for every candidate we represent.

We are currently seeking a highly skilled individual for a Dutch Speaking iRobot Support Specialist position in Bulgaria to provide premium technical assistance within the innovative consumer electronics sector. This role offers an exceptional opportunity to advance your professional profile while enjoying a high quality of life in a vibrant, growing tech hub.

Key Responsibilities

• Provide expert technical troubleshooting and guidance for premium iRobot consumer electronics products.
• Ensure high-level customer satisfaction by resolving technical queries via phone, email, and chat.
• Maintain comprehensive knowledge of the latest consumer electronics technology and smart home automation devices.
• Document all customer interactions accurately within our CRM to maintain a high standard of service excellence.
• Assist clients with product setup, software updates, and advanced hardware maintenance troubleshooting.
• Collaborate with international teams to optimize support workflows and enhance the overall user experience.
• Uphold the premium brand reputation of our consumer electronics partners in every interaction.

Requirements

• Native or fluent Dutch (spoken and written) is strictly required for this position.
• Valid EU passport (mandatory).
• Strong technical aptitude and a genuine passion for the consumer electronics industry.
• Excellent communication skills with the ability to explain complex technical concepts simply.
• A proactive, problem-solving mindset suited for a fast-paced, high-tech environment.
• Experience in customer support or service desk roles is considered a significant advantage.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics hardware
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia
• Monthly Performance Bonus linked to service quality
• Professional growth opportunities within the global tech sector
• And Much More...