Dutch Speaking Customer Support Specialist

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.

We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry.
• Resolve complex inquiries and technical issues through effective communication and proactive problem-solving.
• Maintain detailed and accurate records of all customer interactions in the company database.
• Collaborate with international teams to optimize workflows and enhance the overall customer experience.
• Stay updated on product knowledge and service policies to provide accurate and relevant information to clients.
• Consistently meet and exceed individual and team performance targets to ensure service excellence.
• Contribute to the positive and collaborative culture of the Sofia office.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location.
• Strong proficiency in English to ensure effective communication within our global team.
• Passion for Customer Support Services and a genuine desire to help others.
• Excellent interpersonal skills and a professional attitude toward client relationship management.
• Availability to relocate on-site to Sofia for this career-defining opportunity.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless move to Sofia.
• Monthly Performance Bonus for high-achieving team members.
• Vibrant, multicultural work environment with excellent career growth prospects.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs means embracing the unique charm of Bulgaria. As a hub for international professionals, Bulgaria offers a perfect blend of historic architecture, modern amenities, and a Mediterranean-influenced climate that makes living in Sofia an incredible experience for expats.

Beyond the professional benefits, you will enjoy a high quality of life in Bulgaria, characterized by affordable living, a rich culinary scene, and a welcoming local culture. We handle all logistics, meaning your relocation to Bulgaria is entirely stress-free, allowing you to focus on your new Dutch Speaking Customer Support Specialist position in Bulgaria from day one.