Director, Professional Services (PMO)

Job Overview

Convey is seeking a strategic and hands-on Director, Professional Services (PMO) to lead the project management practice and enhance customer onboarding and implementation experiences.

The role is a high-impact leadership position focused on establishing scalable project management standards, strengthening governance, optimizing resources, and ensuring successful project delivery across the product portfolio. You will lead a team of Project and Program Managers while collaborating closely with Services Operations, Sales, Customer Success, Product, Engineering, and other cross-functional leaders.

What You'll Do

• Lead and develop a team of Technical Project Managers, Program Managers, and Engagement Managers.

• Establish and drive adoption of standardized PMO methodologies, processes, tools, and governance.

• Oversee the portfolio of implementation projects to ensure delivery is on time, on budget, and within scope.

• Drive project forecasting, resource allocation, capacity planning, and staffing strategies.

• Monitor key Professional Services metrics, including revenue delivery, utilization, project profitability, time-to-value, CSAT, and project health.

• Provide leadership on escalations, risk mitigation, issue resolution, and recovery plans.

• Develop a premium project management approach for large enterprise implementations.

• Partner with Services Operations and Sales on pipeline forecasting, project scoping, SOWs, change orders, and resource planning.

• Lead team training, lessons learned, postmortems, and change management initiatives to continuously improve project delivery.

• Ensure project documentation, reporting, invoicing, and revenue recognition processes are accurate and consistently maintained.

What We're Looking For

• 10+ years of experience in Project Management, Professional Services, PMO, or a related field, with progressive leadership experience.

• Proven experience leading and developing project management teams.

• Strong understanding of PMO governance, project methodology, resource planning, forecasting, and delivery operations.

• Experience managing complex SaaS, technology, or enterprise implementations.

• Strong business acumen with experience managing revenue, utilization, profitability, and other operational KPIs.

• Exceptional communication, stakeholder management, and problem-solving skills.

• Experience partnering with Sales and Services teams on scoping, SOWs, and pre-sales activities.

• Ability to lead through change and build scalable processes in a high-growth environment.

• Experience with professional services project management platforms; Rocketlane experience is a plus.

Why Convey?

This is an opportunity to shape and scale the Professional Services organization while having a direct impact on customer experience, revenue delivery, and operational efficiency. If you're a strategic PMO leader who enjoys building teams, improving processes, and delivering complex technology projects, we'd love to hear from you.