Observability Project Manager

Responsibilities

• Guiding various project teams and client organizations on how to use Agile/Scrum practices and values to delight AHEAD’s clients.
• Guiding assigned project teams on maximizing self-organization.
• Coaching teams to fill intentional gaps in Agile/Scrum frameworks and assessing Scrum maturity.
• Removing impediments or guiding teams to resolve them by identifying the right personnel.
• Building a trusting environment for problem-solving without fear of blame or judgment.
• Facilitating work completion without coercion or dictation.
• Facilitating discussions, decision-making, and conflict resolution.
• Supporting internal and external communication, improving transparency, and radiating information.
• Assisting and educating the Product Sponsor on grooming and maintaining the product backlog.
• Providing servant leadership support and leading by example.
• Performing analysis of resource utilization for projects and measuring future resource allocation needs.
• Establishing and driving ongoing development of additional services revenue opportunities within the client’s environment.
• Understanding client needs and matching them to relevant services or products; managing client expectations.
• Understanding and communicating project goals and critical success factors; persuasively selling ideas.
• Planning and coordinating all aspects of technical projects from initiation through delivery.
• Ensuring service delivery success and client satisfaction through effective project management.
• Managing project initiation activities, including identification of contractual obligations, client needs, goals, and necessary contacts.
• Developing, defining, and executing project plans, scope, activities, schedules, budgets, and deliverables.
• Identifying needed resources for projects and defining major project roles.
• Coordinating activities and tasks among project team members, internal departments, and client/vendor organizations.
• Assigning and monitoring project team work, providing technical and analytical support.
• Interfacing with clients on technical matters as needed.
• Managing project risks, issues, and activity progress to ensure goals are achieved.
• Assisting with problem resolution or risk mitigation.
• Managing integration of vendor/subcontractor tasks and tracking deliverables.
• Conducting project closure activities to formalize acceptance, handover documentation, and ongoing activities.
• Identifying project management coordination process gaps and recommending solutions.
• Utilizing AHEAD systems (Salesforce, financialforce, etc.) to maintain updated project information.

Qualifications

• Observability implementation project experience (Dynatrace, Tanium, Logic Monitor, Cribl, Splunk, and/or Grafana).
• Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects.
• Knowledgeable of project management standards, processes, procedures, and guidelines using both Agile and Waterfall methodologies.
• Knowledgeable of industry project management best practices (PMBOK).
• Knowledgeable of the company’s products and services.
• Solid understanding of various types of IT project methodologies and life cycles.
• Excellent analysis, problem-solving, team, conflict management, and time management skills.
• Strong verbal and written communication skills.
• Experience with data center infrastructure hardware and/or software.
• Advanced skills in project management software.
• Ability to manage project budgets and timelines.
• Adept at negotiation techniques to reach agreement on differing viewpoints.
• Effective facilitation with executive-level clients.
• Ability to set clear expectations, manage team performance, and build high morale.
• Experience maintaining confidentiality and handling sensitive assignments.