Director, Partner Success - AMER

Anaplan is scaling quickly, and we are expanding our Partner Ecosystem team to put additional focus on the overall success of our consulting and technology partners. Anaplan is seeking a Director, Partner Success - AMER to join our Channels & Alliances team, reporting to the VP, Global Partner Growth at Anaplan. Anaplan Partner Success team is on a mission to enable Partners on Anaplan Apps, platform & decision excellence framework to accelerate business success and outcomes.

This is a player-coach role. As a leader and coach of the regional Partner Success team, you will play a pivotal role in building, enabling and scaling the partner ecosystem and the regional Partner Success Team. As a Partner Success Manager you will also be responsible for partner enablement for a specific territory. This is a role that will collaborate across PS, CS, products, Apps CoEs, marketing, alliances and sales to ensure partners are equipped with the tools, resources, and strategies to successfully market, sell, and implement our Apps-led strategy. This role is key to accelerating our growth and scaling our business through our partner network. The Partner Success team is seen as a strategic driver for increasing Partner adoption and success.

Your Impact and Role

• Partner Enablement Execution: Lead the execution of a comprehensive partner enablement strategy that aligns with Anaplan’s growth objectives and partner needs. This strategy includes the entire SIs, ISVs, and Cloud partner ecosystem.
• Partner-led Delivery Excellence Execution: Lead and improve the partner delivery excellence program to ensure high-quality partner-led implementations and best practices, helping Anaplan customers get the most value from Anaplan Apps and Platform.
• Manage and lead a team of Partner Success specialists: Lead, mentor, and empower a professional team focusing on their career growth and develop a strong workforce that contributes to the winning culture and core values of Anaplan.
• Joint Operating Model: Partner closely with Sales, Marketing, Product, Apps CoEs, PS, CS, Launch and other internal teams to define and execute a joint operating model for the success of the success programs that lead to accelerated GTM outcomes. Design innovative delivery mechanisms in collaboration with PS to ensure effective knowledge transfer and skill development.
• Outcome Based Enablement: Develop and track key performance indicators to measure the impact of enablement programs, assess partner readiness, and identify opportunities for continuous optimization.
• You’ll interact with senior leadership internally and externally and play an important role in overall partner advocacy.

Your qualifications, your influence

• A proven track record of building & scaling enablement programs in a high growth, mid stage Enterprise SaaS company.
• Experience in managing implementation projects, mitigating projects risks and co-ordinating with internal stakeholders to help partners deliver customer value.
• 20+ years of experience in high growth SaaS companies, leading teams focused on enabling partners across go-to-market and application/solution development
• Deep understanding of SaaS and Enterprise Sales business model with an understanding of partner & customer lifecycle measures and SaaS revenue streams.
• Data-driven with a dedication to process improvement
• Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
• Passion for process and experience scaling processes
• You are a visionary in service with a passion for creating partner value and the ability to lead transformational change
• 5+ years of management experience. 7+ years industry experience in partner management, solution engineering, delivery consulting, product management type roles
• Prior experience in a sales-driven organization working with large GSI’s, technology partners and delivering to Fortune 500 clients; Prior experience scaling a consulting and tech partner program, with clear increase in revenue and retention is a plus
• History of motivating partners at scale, while identifying and developing the right partners for strategic relationships
• Expert in driving solution discussions with partners on data, AI and ML with expertise in predictive, generative and agentic AI technologies.