Director of White Glove Logistics & Transportation

Responsibilities

Network Strategy & Design

• Own the long-term logistics strategy for the White Glove business across North America
• Design an optimized network that balances delivery speed, customer experience, and cost
• Determine optimal warehouse footprint, inventory positioning strategy, and service territories
• Continuously evaluate where inventory should be stored based on customer demand and growth projections
• Develop multi-year network expansion plans to support continued business growth
• Identify opportunities to reduce touches while improving overall transit times

Transportation Strategy

• Own transportation strategy across every stage of the supply chain: inbound, warehousing, inventory movement, middle-mile, and final-mile White Glove delivery
• Determine optimal transportation modes and design scalable middle-mile solutions
• Optimize shipment consolidation opportunities and improve inbound flow into warehouse partners
• Reduce transportation cost without sacrificing customer experience

Vendor Sourcing & Commercial Management

• Source and onboard warehouse partners and White Glove delivery providers across North America
• Develop RFPs, evaluate vendor capabilities, and lead commercial negotiations for all logistics partners
• Negotiate pricing, SLAs, and service guarantees; continuously benchmark providers against market alternatives
• Build redundancy into the network while avoiding unnecessary complexity
• Determine when to diversify vendors versus expanding existing relationships

Warehouse & Inventory Strategy

• Determine optimal warehouse footprint to support delivery promises
• Establish inventory placement strategy across facilities and define warehouse operating standards and KPIs
• Improve inbound receiving and stock-in processes; reduce inventory aging through better positioning strategies

Operational Excellence

• Develop scalable operating standards across all logistics partners
• Drive improvement across inbound receiving speed, stock-in timing, warehouse productivity, order processing, delivery scheduling, first-attempt delivery success, damage reduction, claims management, and reverse logistics
• Create standardized scorecards for all partners and build executive-level KPI dashboards

Qualifications

Required:

• 10+ years of experience in logistics, transportation, fulfillment, or supply chain leadership
• 5+ years directly managing large third-party logistics providers, with full ownership of performance and commercial terms
• Experience designing multi-node distribution networks (warehouse placement, inventory positioning, service territory decisions)
• Experience managing White Glove, furniture, bulky goods, or oversized delivery networks, including in-home delivery complexity
• Strong transportation sourcing and contract negotiation experience; has led large RFP processes end-to-end
• Strong financial and analytical skills; able to build cost models and make data-driven trade-offs
• Experience building executive dashboards and KPI reporting
• Proven ability to lead cross-functional initiatives and influence without direct authority
• Excellent executive communication and presentation skills

Preferred:

• Experience building a logistics network from early-stage growth through national scale
• Experience managing warehouse partnerships and evaluating build vs. buy operational strategies
• Familiarity with inventory optimization models and demand-based positioning
• Direct-to-consumer or e-commerce background
• MBA or advanced degree

We are seeking a Director of White Glove Logistics & Transportation to join our growing team. This is a high-impact, high-ownership role at the center of Quince's customer experience — responsible for designing and scaling the end-to-end logistics network that delivers our largest, most complex products directly into customers' homes. In this role, you will own the long-term transportation and fulfillment strategy for our White Glove business, building a best-in-class delivery network that balances speed, cost, and customer satisfaction as we scale nationally.