Director of Salesforce Implementation

The Director of Salesforce Implementation will lead a team of Salesforce professionals across multiple locations, including consultants, developers, administrators, solution architects, and marketing automation specialists. This role is responsible for ensuring projects are scoped accurately, executed effectively, delivered on time, and aligned with client expectations and quality standards. The Director will optimize team processes, manage escalations, and drive exceptional customer satisfaction.

Requirements:

• 7+ years of Salesforce implementation experience (consulting or client-side).
• 3+ years leading technical or consulting teams, preferably remote or geographically distributed.
• Strong knowledge of Salesforce products: Sales Cloud, Service Cloud, Marketing Cloud (MCAE & MCE).
• Proven ability to manage multiple simultaneous projects and large-scale client engagements.
• Experience with resource planning, time tracking, utilization reporting, and delivery KPIs.
• Strong communication, leadership, and conflict-resolution skills.
• Ability to operate at both strategic and tactical levels.

Nice to Have Qualifications:

• Salesforce certifications.
• Experience at a Salesforce partner agency or professional-services organization.
• Familiarity with project management tools (Asana, Monday, Wrike, etc.).
• Experience managing US, LATAM, or offshore teams.