Director, Business Systems & Solution Architecture

The Director, Business Systems & Solution Architecture is a hands-on technology leader responsible for the strategy, architecture, delivery, support, and continuous improvement of the business application landscape. The role combines enterprise solution architecture with direct functional and technical leadership, with approximately 70% of the position focused on hands-on solution design, configuration oversight, troubleshooting, integration, testing, and delivery.

The successful candidate will serve as the primary technology owner for Microsoft Dynamics 365 Finance & Operations (D365 F&O), with deep expertise in Order to Cash and a strong understanding of end-to-end enterprise processes, data flows, integrations, security, and operational controls. This leader will partner closely with business stakeholders and IT teams to translate business needs into scalable, supportable solutions.

Key Responsibilities

Hands-On Solution Leadership

• Act as the lead solution architect and senior functional/technical contributor for D365 F&O and connected enterprise platforms.
• Own solution design from requirements through architecture, configuration, development oversight, testing, deployment, stabilization, and support.
• Provide hands-on leadership for complex production issues, root-cause analysis, process gaps, integration failures, and performance concerns.
• Develop solution options, document tradeoffs, and recommend approaches aligned with business objectives, security, control requirements, and long-term supportability.
• Review functional designs, technical designs, extensions, integrations, data models, and release plans to ensure architectural consistency and quality.

D365 F&O and Business Process Ownership

• Provide deep leadership across the Order to Cash lifecycle, including customer setup, pricing, sales orders, inventory availability, fulfillment, shipping, invoicing, returns, credit processes, and related financial integration.
• Guide solution design across D365 F&O business processes, with particular strength in supply chain, distribution, and order fulfillment.
• Lead and support D365 Advanced Warehouse Management and the Warehouse Management mobile app, including inbound, outbound, picking, packing, replenishment, wave processing, work execution, and warehouse controls.
• Partner with Finance, Supply Chain, Operations, Sales, eCommerce, and Customer Service to simplify processes and improve system adoption, data quality, and operational visibility.
• Ensure configuration and customizations follow Microsoft best practices and minimize unnecessary technical debt.

Enterprise Architecture and Integration

• Maintain the target architecture for business systems, including application boundaries, integration patterns, master data ownership, security, and support responsibilities.
• Provide architectural oversight for integrations among D365 F&O, eCommerce, warehouse, EDI, product information, analytics, financial planning, HR, and other enterprise platforms.
• Promote out-of-the-box first, supportable integration patterns and appropriate use of Microsoft Azure, Power Platform, Dataverse, and related services.
• Establish standards for solution documentation, environment management, release governance, monitoring, data migration, and production support.

Leadership and Delivery

• Lead internal team members, implementation partners, consultants, and managed service providers while remaining directly engaged in solution delivery.
• Build trusted relationships with business leaders and serve as an accountable point of contact for business systems priorities, risks, and decisions.
• Manage the Business Systems roadmap, demand intake, prioritization, delivery commitments, vendor performance, budget inputs, and operational support.
• Coach team members, strengthen functional and technical capabilities, and create clear ownership across applications and business processes.
• Ensure solutions comply with cybersecurity, access control, audit, change management, and data governance requirements.