Digital Support Analyst (Guest Engineering) - Remote
Job Description
Key Skills Required
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Support digital services that power the ordering experience for millions of guests worldwide.
Solve real-world technical challenges and strengthen your investigation and incident management skills.
Gain hands-on experience with AWS Lambda, Dynatrace, Postman, and more.
ā Is that you?
- 5+ years of experience in technical support roles
- Strong investigation, root-cause analysis, and incident management skills
- Experience triaging, investigating, and escalating technical issues based on impact and severity
- Strong verbal and written communication skills
- Experience with technical documentation and translating technical issues to non-technical audiences
- Collaborative mindset and ability to explore solutions beyond standard procedures
Desirable:
- Familiarity with AWS Lambda and Dynatrace
- Prior QSR experience supporting public-facing e-commerce applications
- Experience supporting third-party delivery applications or integrations
- Familiarity with Postman and ServiceNow
- Familiarity with DynamoDB, Azure DevOps, and BrowserStack
- Experience with Point-of-Sale (POS) support
- Experience with public-facing support or support across a large client/user base
- Bachelorās degree or higher in Computer Science, Software Engineering, or a related field, or relevant practical experience
š§© Key responsibilities and your contribution
In this role, you'll help address issues affecting the digital experience and support their timely resolution.
- Respond to and triage alerts related to e-commerce applications and services
- Escalate incidents as needed based on their impact and severity
- Triage and investigate incidents escalated from Level 1 Technology Support
- Track incidents through resolution, escalating to additional teams as needed
- Respond to out-of-band and ad-hoc support requests
- Support new application and service deployments
- Work with development teams and external partners to drive issues or changes to resolution
- Monitor and analyze logs, trends, and guest feedback related to digital services
- Relay information, knowledge, and status updates to support teams
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Dev.Pro
View Company ProfileDev.Pro is a renowned technology company specializing in software development, IT consulting, and digital transformation. With a strong focus on innovation and customer satisfaction, the company has established itself as a trusted partner for businesses seeking to enhance their online presence and operational efficiency. Dev.Pro's team of expert developers, designers, and consultants collaborate to deliver tailored solutions that meet the unique needs of each client, from startups to large enterprises. The company's comprehensive range of services includes web and mobile application development, cloud computing, data analytics, and cybersecurity. By leveraging the latest technologies and methodologies, Dev.Pro enables its clients to stay ahead of the competition, improve their bottom line, and achieve their strategic goals. With a commitment to excellence, flexibility, and open communication, Dev.Pro has built a reputation for delivering high-quality solutions that exceed client expectations. As a result, the company has experienced rapid growth and expansion, with a global presence and a diverse portfolio of clients across various industries.
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