Digital Ad Operations Specialist

Key Responsibilities

· Work with clients to identify requirements and develop a critical understanding of clients' and partners' business and their objectives;

· Manage the overall expectations, needs, and progress of the assigned clients' accounts;

· Assist in customers’ understanding of the XPO platform;

· Participate in cross-functional collaboration for customer and sales support;

· Coordinate work plans closely with the client, operational, and technical teams to ensure successful and timely campaign delivery;

· Coordinate with the sales team to review results and new strategy proposals with clients for the next campaigns, and provide timely feedback;

· Prioritize tasks to meet multiple deadlines.

Desired Skills and Experience

· 1 to 3 years of working experience in digital media and/or IT preferred;

· Good command on Excel and Advanced Excel;

· Passionate about and have a good understanding/appreciation of the web, technology, media, and advertising field;

· Strong commitment to quality customer service with good interpersonal skills, initiative, and prompt follow-through;

· Able to learn and operate software tools;

· Creative and analytical in understanding customers' needs to deliver satisfying solutions;

· Able to prioritize and handle multiple tasks allocated;

· Able to work under pressure in a dynamic and fast-paced environment;

· Good knowledge and interest in the latest industry trends, technology solutions, and best practices;

· Good command of written and verbal communication in English;

· Possess at least a Diploma in any field, preferably in media, mass communication, or IT-related.