Data Migration Specialist

What You'll Do

Be the parish’s primary guide from end-to-end in the process of migrating data from prior platform(s) to Pushpay.

Use highly effective discovery tools and interactions to identify, structure, and migrate data in the most efficient and accurate manner possible.

Develop a deep understanding of Archdiocesan standards for data structure and usage, and guide parish leaders to adhere to these standards (and leverage Diocesan-specific tools when applicable).

Utilize highly effective methods for assessing 1) exported data for completeness, 2) upload readiness, 3) optimal data migration results (post-load).

Leverage your experience with Archdiocesan deployments to learn through repetition, develop and execute a repeatable project plan, and make the process easy and efficient for parish leaders.

• Manage parish communications related to remediation tasks, project timeline & status updates through the data migration process.
• Be a strong communicator - helping Archdiocesan leaders understand the parish experience, any consistent challenges, delays or risks, and ways they can help improve processes.
• Perform post-data migration validation with parish administrators to ensure successful migration.
• Equipping parishes to extract data from their software tools, helping parishes prepare their data for migration, contributing to parish meetings, answering basic support questions.
• Properly using tools for data migration; reporting any functionality issues and bringing innovation ideas for constant improvement.
• Maintaining a working knowledge internal database schema and related software products by participating in team and company trainings.
• Partnering with Implementation coaches in responding to parish needs, building a partner mentality to meet their project expectations.
• Maintaining communication with parish contacts within reasonable response times, according to standard Customer Success guidelines.
• Identifying the need for, and promoting and explaining additional customer services.
• Contributing toward achieving the defined success criteria and outcomes for general initiatives in Customer Success goals, and awareness of tracking/reporting progress toward those goals.

What You'll Bring

REQUIRED

• 1+ year of experience in data maintenance.
• Proficiency using Excel to analyze, format, and standardize complex data sets.
• Ability to validate uploaded data and reconcile to submitted data.
• Teachable; able to receive direct, detailed feedback from leaders and other team members in order to become proficient in the role.
• Fast learner; able to absorb and retain knowledge around our software products, team processes and workflows, and internal tool usage.
• Sets and maintains consistent high standards of performance.
• Proactive and critical thinker; the ability to apply previous knowledge to future work.
• Shows bias for action.
• Excellent team player.
• Adaptable and able to work effectively in a fast-paced dynamic environment.
• Plans, organizes, and schedules work in an efficient, organized manner.
• Ability to focus and execute on key company and department priorities.
• Ability to identify significant improvement solutions and enact these within team processes.
• Plans, organizes, and schedules own work as well as work for teammates, in an efficient, organized manner.

PREFERRED

• MySQL/MariaDB (Sequel Pro, Navicat), Docker, API, AWS, macOS a plus, but not required.
• Prior experience with Church Community Builder software a plus, but not required.
• Associate’s or Bachelor’s degree or equivalent experience in data-related field preferred.
• 2+ years of customer service experience in data services or SaaS.