Danish Speaking Support Specialist

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. With a reputation for excellence, we bridge the gap between high-caliber professionals and dynamic global brands, ensuring long-term career growth and success.

Key Responsibilities

• Act as the primary point of contact for Danish-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat with professionalism and efficiency.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Document all interactions within our CRM system to ensure seamless service continuity.
• Collaborate with internal teams to identify service improvements and process optimizations.
• Stay up-to-date with product knowledge to provide expert-level assistance.
• Ensure all service level agreements (SLAs) are met or exceeded daily.

Requirements

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Strong proficiency in modern digital tools and multi-tasking abilities.
• A proactive mindset.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your Danish Speaking Support Specialist position.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless.
• Monthly Performance Bonus that rewards your dedication and success.

Life in Bulgaria

Choosing to take one of our jobs in Bulgaria means stepping into a country with a rich cultural history and a welcoming, sun-drenched Mediterranean-adjacent climate. Bulgaria offers a perfect balance of traditional European charm and modern, high-energy city life, making it a highly desirable destination for international professionals.

With a very low cost of living, you will find that your quality of life in Bulgaria is significantly enhanced compared to many other European capitals. Between the exquisite local cuisine, the vibrant nightlife in Sofia, and the ease of relocating through our premium support services, Bulgaria is the ideal place to grow your career and your lifestyle.