Danish Speaking Customer Support Analyst – Fintech

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing high-caliber professionals for elite roles, ensuring that our partners thrive by building world-class teams in the most dynamic sectors.

The Role

We are currently seeking a motivated professional for a Danish Speaking Customer Support Analyst – Fintech position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to advance your career within the rapidly evolving FinTech industry while enjoying a comprehensive support package designed for a seamless international transition.

Key Responsibilities

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications.
• Resolve complex payment processing, transaction, and account-related inquiries with precision.
• Maintain clear, professional communication in Danish to ensure superior user satisfaction.
• Analyze account security and fraud prevention protocols within the FinTech regulatory framework.
• Collaborate with internal technical teams to troubleshoot and escalate platform-specific issues.
• Educate users on new product features and sophisticated fintech service integrations.
• Ensure compliance with international financial regulations while maintaining data integrity.

Requirements

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• A keen interest in the FinTech industry and digital financial trends.
• Previous experience in customer service or technical support is highly preferred.
• Excellent analytical skills and attention to detail.
• Ability to thrive in an on-site international corporate environment.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Opportunities for career growth in one of the leading Danish-speaking jobs in the region.

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means embracing a culture rich in history, breathtaking mountain landscapes, and a surprisingly mild climate. Bulgaria is rapidly emerging as a European tech hub, offering a unique blend of ancient charm and modern innovation that makes life here both affordable and culturally enriching.

When you relocate to take on this Danish Speaking Customer Support Analyst – Fintech position in Bulgaria, you will discover a high quality of life, a world-class culinary scene, and an incredibly welcoming expatriate community. Living in Bulgaria provides the perfect balance between professional ambition and personal exploration.