Czech Speaking Player Support Specialist

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to career development, ensuring that our candidates secure the most prestigious opportunities in the evolving global marketplace.

The Role

We are currently sourcing exceptional talent for a high-profile Czech Speaking Player Support Specialist position in Bulgaria within the fast-paced Gaming & Esports sector. This is a unique opportunity to join an elite team where you will serve as the primary advocate for gamers, ensuring an unparalleled user experience for a global audience.

Key Responsibilities

• Act as the first point of contact for Czech-speaking players, providing expert support for technical inquiries, billing issues, and gameplay mechanics.
• Maintain high levels of customer satisfaction by delivering precise and empathetic resolutions within the Gaming & Esports ecosystem.
• Monitor community platforms and social channels to identify trends and report critical player feedback to the development teams.
• Collaborate with internal departments to troubleshoot complex bugs, ensuring the seamless operation of gaming titles.
• Champion the brand voice by providing professional and engaging communication across all support interactions.
• Contribute to the continuous improvement of support protocols to enhance the overall player journey.
• Navigate multiple CRM and gaming databases to maintain accurate account information and history.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Strong command of English for internal team communication.
• A genuine passion for Gaming & Esports, with an understanding of current industry trends.
• Valid EU passport or a valid work permit for Bulgaria.
• Proven experience in customer service or a similar support-oriented environment.
• Excellent analytical skills with a focus on problem-solving in a digital, fast-moving environment.

Benefits

What We Offer

• Competitive Monthly Salary that exceeds industry standards.
• Fully Paid Training programs to ensure you excel in your professional development.
• Comprehensive Private Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) to facilitate a smooth move to Bulgaria.
• Attractive Monthly Performance Bonus based on quality and efficiency metrics.
• Access to world-class office facilities in a vibrant tech-focused environment.