Czech Speaking Customer Agent

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the European Customer Support Services sector. We pride ourselves on our bespoke approach to career development, ensuring that our candidates find not just jobs in Bulgaria, but long-term professional homes in a thriving global market.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Customer Agent position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity for a native or fluent speaker to excel within the high-growth Customer Support Services industry while enjoying a comprehensive relocation package designed to make your transition seamless.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve technical and general inquiries with a focus on high-quality customer satisfaction.
• Maintain detailed records of customer interactions to improve service delivery and standards.
• Collaborate with international team members to ensure consistent service quality across all Czech-speaking markets.
• Stay updated on product knowledge to provide accurate and efficient solutions to end-users.
• Contribute to team targets by maintaining high performance in both speed and resolution accuracy.
• Participate in regular coaching sessions to enhance your communication and problem-solving skill set.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Strong proficiency in English to navigate internal systems and team communications.
• Previous experience in the Customer Support Services industry is highly valued.
• Excellent interpersonal skills and a natural ability to build rapport with clients.
• Valid EU passport or valid working rights in Bulgaria.
• Ability to work on-site in Sofia, embracing the professional environment of our partner centers.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move to Sofia.
• Monthly Performance Bonus linked to your productivity and service quality.
• A multicultural work environment among the best Czech-speaking jobs in Europe.
• And Much More, including team-building events and career progression paths.

Life in Bulgaria

Bulgaria is a hidden gem in Southeastern Europe, offering a perfect blend of historic charm and modern lifestyle. Choosing one of our jobs in Bulgaria means enjoying a high quality of life with an affordable cost of living, fantastic Mediterranean-influenced weather, and a diverse culture. Sofia, the capital, is an energetic hub that continues to attract international talent due to its booming professional sector and welcoming atmosphere.

Relocating to Bulgaria provides the perfect balance between career growth and personal exploration. With stunning mountain landscapes nearby and a vibrant culinary scene, living in Bulgaria is an enriching experience for any expat.