Customer Support Representative (Japanese) for JST Working Hours
Job Description
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WHAT YOU WILL WORK ON:
Your primary responsibilities will include:
- Handling client inquiries, requests, and complaints via email, chat, and contact forms—this will be the core focus of your role.
- Creating detailed and content-rich responses to ensure client satisfaction.
- Processing requests according to the relevant manuals for specific processes.
- Testing new products and features before release, including reviewing Japanese translations.
- Keeping FAQs and news content up to date, as well as fine-tuning our chatbot answers.
- Reporting any issues, errors, or emergencies (e.g., server downtime or failed transactions) to the Team Leader or relevant departments.
- Working with trading platforms and simulating reported issues within the platform.
- Transcribing Japanese names into Latin characters.
- Collaborating with internal departments via Slack and email.
WHAT WE EXPECT FROM YOU:
To excel in this role, you should meet the following criteria:
- Prior experience in customer service.
- A native Japanese speaker (N1 level) with strong written communication skills, and fluency in English at a minimum B2 level.
- Availability to work during JST hours (Monday–Friday, 9:00–17:00) on a long-term, fixed basis.
- Basic computer literacy and technical proficiency.
- A proactive and can-do attitude.
- The ability to communicate clearly, concisely, and empathetically with both clients and colleagues.
- A willingness to educate yourself about trading platforms and leverage AI tools to enhance efficiency.
- Enthusiasm for joining a remote team within a multicultural company.
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Purple Technology
View Company ProfilePurple Technology (operating at purple-technology.com) is a fintech outsourcing platform engineered for the global forex brokerage ecosystem. Founded in 2011 by David Kasper and Jakub Nytra and headquartered in Brno, Czech Republic, Purple Technology specializes in end-to-end technology solutions—spanning payments, risk management, marketing, HR, consulting, and business intelligence—rather than relying on fragmented, in-house systems. Under the hood, the company combines proprietary software development with deep operational expertise, delivering scalable infrastructure, compliance-driven workflows, and data-driven insights. This allows forex brokers and financial institutions to streamline operations, reduce overhead, and focus on growth without managing complex technical or regulatory burdens. Backed by a reported $18.0 million in funding across two rounds, Purple Technology emphasizes a culture of innovation and employee autonomy, positioning itself as a strategic partner for brokers navigating the evolving fintech landscape.
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