Account Manager, Corporate - Life Sciences

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Their universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

AlphaSense acquired Tegus in 2024, advancing their mission to empower professionals with AI-driven market intelligence. Together, they accelerate growth, innovation, and content expansion, offering comprehensive insights from thousands of content sets. Their platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 employees globally.

Account Manager, Corporate - Life Sciences

Location: US Remote (Eastern/Central Preferred)

Reports to: Director, Account Management

About the Team:

Our Customer Success team consists of Customer Success Managers and Account Managers who are passionate about helping clients succeed. They partner with diverse organizations, from Fortune 1000 companies to global financial institutions. The team focuses on retaining customers, maximizing product usage, and collaborating with sales to uncover growth opportunities.

About the Role:

The Account Manager, Corporate develops three-dimensional relationships with customers and stakeholders to retain and grow the customer base. This role involves serving as the primary point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. The Account Manager collaborates with Account Executives to identify new business opportunities and expand the company’s footprint within each client account.

Key responsibilities include maximizing retention rates, driving adoption of AlphaSense solutions, identifying revenue at risk, and forecasting retention rates. The role also involves understanding client businesses, roles, and performance metrics to effectively communicate with users and decision-makers, identify opportunities, and partner with Account Executives to craft compelling messaging.

A note on industry background: This seat is within the Life Sciences book of business. Prior experience in Life Sciences is not required.

Who You Are:

• Relationship-driven: Ability to develop instant rapport with new people and manage/grow relationships within Fortune 1000 clients
• A subject matter expert: Strong business acumen, commitment to effective processes, and both internal and external relationship management
• Energetic and Creative: Natural intellectual curiosity with the ability to learn and adapt quickly
• Understand our business: Knowledge of best practices for client engagement within a SaaS environment
• Committed to delivering results: Exemplifies grit, work ethic, initiative, enthusiasm, and commitment
• A strong communicator: Exceptional oral, written, and presentation skills to distill and explain complex issues simply

What You’ll Do:

• Maximize retention rate across the book of business
• Increase adoption of AlphaSense solutions to uncover new opportunities, exceeding monthly, quarterly, and annual revenue goals
• Identify revenue at risk to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities
• Understand client businesses, roles, responsibilities, projects, and performance metrics to effectively communicate with users, decision-makers, and identify white space
• Cultivate relationships with users and stakeholders to ensure AlphaSense is viewed as a business partner
• Hold Business Reviews with key stakeholders
• Proactively outreach with relevant material and information for the user base
• Serve as boots on the ground and physical presence within each client (e.g., floor walks, lunch and learns)
• Act as both the advocate for AlphaSense to the client and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients to assist with product development, marketing, and sales efforts