Customer Support Executive

Role Overview:

We are looking for a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries promptly and effectively in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English.
• Assist users in understanding app functionality and help troubleshoot any issues they encounter.
• Provide valuable feedback based on customer interactions to support product and service improvements.
• Document customer queries and resolutions accurately for internal tracking and reference.
• Collaborate with other team members to resolve complex user concerns efficiently.
• Maintain high standards of customer satisfaction through timely and empathetic support.
• Engage with users to build strong relationships and foster trust in the platform.

Requirements

• Fluency in Malayalam + Hindi and English, both written and verbal.
• Prior experience in customer support or a related field is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle complaints with professionalism.
• Familiarity with customer support tools and platforms.
• A strong commitment to customer satisfaction and a solution-oriented mindset.
• Strong organizational skills and attention to detail.
• BYOD (Bring Your Own Device) – must have access to a personal smartphone and laptop for work.

Why Join Us?

We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.