Associate Trust & Safety - AstroLokal

Role Overview:

The role involves reviewing and moderating audio, video, and chat conversations on the platform to ensure compliance with community guidelines. The ideal candidate will identify inappropriate or harmful content, maintain a safe and positive user environment, and uphold platform integrity.

The ideal candidate should possess strong judgment skills, attention to detail, and the ability to handle sensitive content professionally.

Key Responsibilities:

• Review and moderate audio, video, and chat conversations as per platform guidelines
• Identify, flag, and escalate inappropriate, harmful, or policy-violating content
• Ensure consistent implementation of community standards and moderation policies
• Audit recorded conversations to maintain quality and compliance standards
• Maintain accurate moderation records and contribute to periodic reports
• Engage with users and hosts to clarify platform policies when required
• Stay updated with evolving moderation guidelines and safety protocols
• Support the Trust & Safety team in maintaining platform integrity and user trust

Requirements:

• A Bachelor’s degree in any discipline
• Prior experience in content moderation, community moderation, or a similar role preferred
• Strong understanding of community guidelines and platform safety standards
• Good decision-making and analytical skills
• Excellent verbal and written communication skills
• Proficiency in Bengali & English (Read, Write & Speak mandatory)
• Basic knowledge of CRM tools, Excel, and computer operations
• Ability to handle sensitive content in a professional and composed manner
• High attention to detail and ability to work independently as well as in a team

Preferred Skills:

• Experience in Trust & Safety operations
• Familiarity with social, audio, or video-based community platforms
• Strong interpersonal and conflict-resolution skills
• Ability to work in a fast-paced and high-volume moderation environment

Why Join Astro Lokal?

• Opportunity to work with a rapidly growing regional content platform
• Dynamic and fast-paced work environment
• Exposure to Trust & Safety operations at scale
• Opportunity to contribute towards building a safer digital community